Re: [Linphone-users] Notification problems with iPhone calls

[Chris Jackson]

What other details can I provide?  I’ve already provided the debug logs 
(although I’m not sure exactly where they go, but they were emailed to the 
support team I guess).  I’ll try and find them myself as well.

Cheers
Chris

> On 27/10/2021, at 10:25 AM, German Cancio <german.cancio@gmail.com> wrote:
> 
> Chris,
> 
> Hrm; difficult to deduce what is going on without more details. The best is 
> really to enable debug logs and look into what they contain at the precise 
> time you miss a call.
> 
> Cheers Germán
> 
> 
>> On 26 Oct 2021, at 23:20, Chris Jackson <chris@cd-jackson.com> wrote:
>> 
>> For this test I was actually not using Wifi - the iPhone was on the mobile 
>> network and it was working fine (I was able to make normal calls). Sorry - I 
>> don’t seem to have mentioned that point below, but I think I did say this in 
>> the report when I sent in the logs. So, I can try this using Wifi, but your 
>> suggestion to disable Wifi is actually what I’ve already done.
>> 
>> Is it really true that time doesn’t matter? I was recently reading up on how 
>> the push notification registration works and while I didn’t really go into 
>> all the detail I thought that I read that there was a need to 
>> re-registration after some period? Also, it may not be time related - it’s 
>> just my first impression but I’ve not really characterised this particularly 
>> well as it takes a lot of time. What I can say is it seems mostly reliable 
>> if I call shortly after I’ve used the app, and mostly unreliable if I call 
>> when the iPhone has been sitting idle for a reasonable period.
>> 
>> Thanks.
>> 
>> Chris
>> 
>>> On 27/10/2021, at 10:10 AM, German Cancio <german.cancio@gmail.com> wrote:
>>> 
>>> Chris,
>>> 
>>> Would that rather look like an issue with your Wifi connection? The app on 
>>> iOS will be sent to rest only seconds after a call is completed and the app 
>>> is sent to background (e.g. locking the phone); it doesn’t make any 
>>> difference to the app whether a call is received one minute or one hour 
>>> after the previous one - it gets waken up by a push notification received 
>>> by iOS and passed to the app. But your Wifi connection might be put into 
>>> dormant mode by your router, so that push notification might not make it 
>>> through in time for picking up the call. That’s a quite common problem that 
>>> ends up affecting many VoIP apps.
>>> 
>>> Try disabling Wifi and see whether you still have the same issue using 
>>> mobile data. If that doesn’t fix the issue, you could try to enable logs 
>>> and look what the app does at the time of the call.
>>> 
>>> Germán
>>> 
>>> 
>>>> On 26 Oct 2021, at 21:17, Chris Jackson <chris@cd-jackson.com> wrote:
>>>> 
>>>> I’ve been testing out LinPhone, and while it mostly seems to work well, 
>>>> notifications of iPhone calls seems to be unreliable. I sent some logs 
>>>> recently but thought I should follow up with a message here to see if 
>>>> others were experiencing issues, or if it is just a problem with my system.
>>>> 
>>>> I’ve not characterised this well, but from a few tests it seems that 
>>>> longer periods of no use will result in calls not being established. It 
>>>> seems that possibly leaving the iPhone “off” for an hour (ie not opening 
>>>> any apps and certainly not opening LinPhone) will result in calls not 
>>>> being connected. I might be wrong as I’ve only tested this a couple of 
>>>> times and obviously this takes a lot of time between tests. Calls made 
>>>> after 30 or 40 minutes of no use have so far always worked ok though.
>>>> 
>>>> I wonder if this is a known issue or something that could be a settings 
>>>> issue in my system? I’m using the LinPhone cloud FlexiSip and have not 
>>>> changed any settings from default in the iPhone app.
>>>> 
>>>> Thanks
>>>> Chris
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>>> 
>>> 
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>> 
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