Re: [Linphone-users] Notification problems with iPhone calls

[German Cancio]

Chris,

Hrm; difficult to deduce what is going on without more details. The best is 
really to enable debug logs and look into what they contain at the precise time 
you miss a call.

Cheers Germán


> On 26 Oct 2021, at 23:20, Chris Jackson <chris@cd-jackson.com> wrote:
> 
> For this test I was actually not using Wifi - the iPhone was on the mobile 
> network and it was working fine (I was able to make normal calls). Sorry - I 
> don’t seem to have mentioned that point below, but I think I did say this in 
> the report when I sent in the logs. So, I can try this using Wifi, but your 
> suggestion to disable Wifi is actually what I’ve already done.
> 
> Is it really true that time doesn’t matter? I was recently reading up on how 
> the push notification registration works and while I didn’t really go into 
> all the detail I thought that I read that there was a need to re-registration 
> after some period? Also, it may not be time related - it’s just my first 
> impression but I’ve not really characterised this particularly well as it 
> takes a lot of time. What I can say is it seems mostly reliable if I call 
> shortly after I’ve used the app, and mostly unreliable if I call when the 
> iPhone has been sitting idle for a reasonable period.
> 
> Thanks.
> 
> Chris
> 
>> On 27/10/2021, at 10:10 AM, German Cancio <german.cancio@gmail.com> wrote:
>> 
>> Chris,
>> 
>> Would that rather look like an issue with your Wifi connection? The app on 
>> iOS will be sent to rest only seconds after a call is completed and the app 
>> is sent to background (e.g. locking the phone); it doesn’t make any 
>> difference to the app whether a call is received one minute or one hour 
>> after the previous one - it gets waken up by a push notification received by 
>> iOS and passed to the app. But your Wifi connection might be put into 
>> dormant mode by your router, so that push notification might not make it 
>> through in time for picking up the call. That’s a quite common problem that 
>> ends up affecting many VoIP apps.
>> 
>> Try disabling Wifi and see whether you still have the same issue using 
>> mobile data. If that doesn’t fix the issue, you could try to enable logs and 
>> look what the app does at the time of the call.
>> 
>> Germán
>> 
>> 
>>> On 26 Oct 2021, at 21:17, Chris Jackson <chris@cd-jackson.com> wrote:
>>> 
>>> I’ve been testing out LinPhone, and while it mostly seems to work well, 
>>> notifications of iPhone calls seems to be unreliable. I sent some logs 
>>> recently but thought I should follow up with a message here to see if 
>>> others were experiencing issues, or if it is just a problem with my system.
>>> 
>>> I’ve not characterised this well, but from a few tests it seems that longer 
>>> periods of no use will result in calls not being established. It seems that 
>>> possibly leaving the iPhone “off” for an hour (ie not opening any apps and 
>>> certainly not opening LinPhone) will result in calls not being connected. I 
>>> might be wrong as I’ve only tested this a couple of times and obviously 
>>> this takes a lot of time between tests. Calls made after 30 or 40 minutes 
>>> of no use have so far always worked ok though.
>>> 
>>> I wonder if this is a known issue or something that could be a settings 
>>> issue in my system? I’m using the LinPhone cloud FlexiSip and have not 
>>> changed any settings from default in the iPhone app.
>>> 
>>> Thanks
>>> Chris
>>> _______________________________________________
>>> Linphone-users mailing list
>>> Linphone-users@nongnu.org
>>> https://lists.nongnu.org/mailman/listinfo/linphone-users
>> 
>> 
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> 
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