Re: [Gnue-dev] Mailing list for DCL tickets

[Jason Cater]

I'm not sure I'm sold on the idea either.  I'm also not 100% against it.
However, some questions: 

> DCL account and they can put watches on what they like.  SOON, DCL will
> notify the 'contact' of a ticket on all work done for their item. 
> Regardless if they are a DCL user.

This hasn't been happening? Whoops! I haven't notified people when I fix
their tickets. I thought they were getting email resolutions. 

Re the linking from the web: I wonder if DCL should support native "guest"
accounts. That is, on the setup screen, you could identify which account,
if any, was considered the "guest" account. 

Anyone clicking on a direct link into a DCL ticket, if they weren't
already logged in, would be taken to the ticket, but as the "guest" user. 
For anyone to post to it, they'd need to log in to their account.   Of
course, this could be autodetected too -- if you try to post anything as
the guest user, it takes you to the log in screen. 

For the traditional setups, like mine at NCS, I just wouldn't have a
"guest" account, so people would always need to log in. 

Just an idea. 

-- Jason

On 28 Oct 2002 18:44:23 -0700
Derek Neighbors <address@hidden> wrote:

> On Mon, 2002-10-28 at 03:52, Jan Ischebeck wrote:
> > It would be great if there would be a seperate mailing list for new
> > tickets. 
> 
> I dont think I like this idea. 
> 
> 
> > Pro:
> >  * Notification about new tickets for NON dcl users.
> 
> Anyone that wants to watch tickets can email me and I will set them up a
> DCL account and they can put watches on what they like.  SOON, DCL will
> notify the 'contact' of a ticket on all work done for their item. 
> Regardless if they are a DCL user.
> 
> >  * Tickets will get browsable/searchable by google ( through mailing
> >    list archives)
> 
> Hmmmm.  I am not sure this is a huge plus.  The tickets should be
> readily searchable already with the guest account.
> 
> >  * easy way to link to tickets from the web (I don't know if this is
> >    already possible with dcl. To my knowledge its just possible to
> >    first login in DCL as a test user to see/browse tickets)
> 
> It is in the CVS version. :)  Per jcater's bug submittal. :)
> 
> > Contra:
> >  * time to set it up :)
> 
> I dont think setup time is a big deal, I just am not sure its a good
> idea.
> 
> > ( one easy solution to set it up would be to create a new dcl user and
> >   add product/ticket watches for all product for this user. the email 
> >   of this user would be the email for the mailing list )
> 
> If others think this is a good idea we can certainly do it.  I am not
> sold 100%, but if others find it useful, I cant say I think its
> damaging.
> 
>  
> -- 
> Derek Neighbors
> GNU Enterprise
> http://www.gnuenterprise.org
> address@hidden
> 
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>