Re: Map a 'responsible' name to multiple addresses?

[Edward Jaffe]

Jo A Wahle wrote:
> Several of our projects like to have the category's default 
> 'responsible' be a general name like 'such-and-such-project-lead', 
> then if the lead also wears a developer's hat, the "real" person may 
> be assigned the PR for development - it shows quickly which PRs are 
> actually in the hands of developers and which ones are in the lead's 
> lap. I have one project that would like to have that general name map 
> to two e-mail addresses, so I tried it - in the 'responsible' file, I 
> defined
> some-project-lead:Some Project Lead:address@hidden,address@hidden
> And it looks like it works, except that it put the two addresses twice 
> in the To: field of the e-mail:
> To: address@hidden,address@hidden,address@hidden,address@hidden
> Any thoughts?

We created some "responsible" names to represent a team (e.g., 
support_productx) and use the alias function on our mail server to 
ensure that email sent to this "fake" name gets resolved into a list of 
valid email addresses. That way, the whole team gets all notifications, 
but the customer can't see which addresses are on the list. The downside 
to our approach is that the mapping is maintained outside of GNATS. But, 
it works for us...

--
Edward E Jaffe
Phoenix Software International, Inc
5200 W Century Blvd, Suite 800
Los Angeles, CA 90045
310-338-0400 x318
address@hidden
http://www.phoenixsoftware.com/