[Ruqueue-user] Several Questions

[Bob Ryan]

I've been evaluating ruQueue for about a week and have the following questions:

 

How do I keep a group of users from seeing specific queues? As of now, any user can examine any ticket in any queue, though they can only modify tickets in queues where they have the necessary rights. I want to restrict a specific group so that it can only see tickets assigned to a specific queue. Given that there is a specific SeeQueue right, I'd expect that users would not be able to see any queue by default, but that doesn't seem to be the case.

 

I can't get Watchers to work. I set up Watchers for a specific queue and then edit Scripts so that all watchers are notified (NotifyAllWatchers) when anything happens in the script (OnTransaction). I've also tried other condition and action combinations. No e-mail is ever generated, though the Greetings e-mails work fine.

 

Any help would be appreciated.

 

Bob Ryan