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Re: [Ruqueue-user] new install - can't see tickets

From: John Fulton
Subject: Re: [Ruqueue-user] new install - can't see tickets
Date: Mon, 27 Aug 2007 13:21:28 -0400

On 8/27/07, Kirt Sorensen <address@hidden> wrote:
> Problem: Acting as a Help Desk consultant, I log in, look up a user, create 
> one if > necessary, then open a ticket for them. I then go to my start page, 
> refresh the
> queue, see the queue increment by one, then open the queue, and nothing's
> there except the canned test ticket. My login is configured for either "All 
> access"
> or "Create/Delete/Modify Ticket" and "watch queue". I created one of each. 
> (For
> that matter, logging in as root doesn't seem to make any difference, either.) 
> This
> happens for both the Test queue and my newly-created queue.
> I can search for and find tickets by number, and modify them. When I change 
> the
> subject (under Basic, I believe) they then show up in the queue. I'm hoping I
> don't have to do a search every time I want to see new tickets.

If you create a new ticket it should show up in the Yellow box on the
left of the home page under "25 highest tickets I requested":

Is this the case?  Your description makes it sound like it only shows
up under the blue "find new open tickets" box on the right.  Please
clarify what you're seeing in these terms.

To rule out privilege issues please try these tests as root (though it
sounds like you'd want your help desk consultant user to have
SeeQueue).  I'm assuming that you have now problem seeing the tickets
directly.  I.e. point your browser at:


Assuming that your ticket is #3 (change the URL above accordingly if
not).  You're mainly reporting issues with finding tickets on the
front page.


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