Re: [Phpgroupware-users] Trouble Ticket System problem

[Alex Borges]

Brian Johnson wrote:

> It seems that lex is still alive!!
>
>  
Alas.... it seems so... :)

> Alex Borges (address@hidden) wrote:
>  
>
> > Dave Hall wrote:
> >
> >    
> >
> > > On Thu, 2005-07-28 at 11:33 -0500, Chris Weiss wrote:
> > >
> > >
> > >      
> > >
> > > > why would it be up to tts?  it should be using the phpgwapi send mail
> > > > class, if it's not then it needs fixed... except it unsupported for
> > > > reasons just like this.
> > > >
> > > >
> > > >
> > > >        
> > > I would argue that the api needs a account->get_email_address method
> > > which gets the user's email address.  First it should check for a linked
> > > contact and see if there is an email address there, if so use it, if not
> > > move on to the various email apps.
> > >
> > >
> > >      
> > The api does provide this, but its in class.contacts....
> >
> > You may provide an account_id or a person_id  though. Also, for it to
> > work  you actually have to set the email address in the addressbook for
> > the corresponding person. What we do is actually have the admin set the
> > email domain for the person from the accounts form and we fill the email
> > address to the contacts backend from there... this way
> > contacts->get_email($GLOBALS['phpgw']->account_id);
> >
> >    
> >
> > > Cheers
> > >
> > > Dave
> > >
> > >
> > >
> > >      
> > >
> > > > On 7/28/05, Brian Johnson <address@hidden> wrote:
> > > >
> > > >
> > > >        
> > > >
> > > > > TTS likely isn't smart enough to check the email app info
> > > > >
> > > > > Do you have an email account that is the same as the phpgw username on that
> > > > > server?
> > > > >
> > > > > It's odd that it seems to be passing no user name at all through
> > > > >
> > > > >
> > > > >
> > > > > Adam Kennedy (address@hidden) wrote:
> > > > >
> > > > >
> > > > >          
> > > > >
> > > > > > -----BEGIN PGP SIGNED MESSAGE-----
> > > > > > Hash: SHA1
> > > > > >
> > > > > > Whenever the TTS tries to send an email, I get an error of:
> > > > > >
> > > > > > Your message could not be sent!
> > > > > > The mail server returned:
> > > > > > err_code: '501';
> > > > > > err_msg: 'Bad address syntax ';
> > > > > > err_desc: ''.
> > > > > >
> > > > > > To go back to the tts index, click here
> > > > > >
> > > > > >
> > > > > >
> > > > > > I threw Postfix into debug mode, and made another ticket. This is the
> > > > > > output from postfix.
> > > > > >
> > > > > >
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: connect from localhost[127.0.0.1]
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: match_hostname: localhost ~?
> > > > > > 127.0.0.1/32
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: match_hostaddr: 127.0.0.1 ~?
> > > > > > 127.0.0.1/32
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: > localhost[127.0.0.1]: 220
> > > > > > refs1.resc.k12.in.us ESMTP Postfix
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: watchdog_pat: 0x8091d20
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: < localhost[127.0.0.1]: HELO
> > > > > > refs1.resc.k12.in.us
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: > localhost[127.0.0.1]: 250
> > > > > > refs1.resc.k12.in.us
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: watchdog_pat: 0x8091d20
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: < localhost[127.0.0.1]: MAIL
> > > > > > FROM:<>
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: extract_addr: input: <>
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: smtpd_check_addr: addr=
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: extract_addr: result:
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: fsspace: .: block size 4096,
> > > > > > blocks free 7216730
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: smtpd_check_size: blocks 4096
> > > > > > avail 7216730 min_free 0 msg_size_limit 10240000
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: > localhost[127.0.0.1]: 250 Ok
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: watchdog_pat: 0x8091d20
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: < localhost[127.0.0.1]: RCPT
> > > > > > TO:<>
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: extract_addr: input: <>
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: warning: Illegal address
> > > > > > syntax from localhost[127.0.0.1] in RCPT command:
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: extract_addr: result:
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: > localhost[127.0.0.1]: 501
> > > > > > Bad address syntax
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: watchdog_pat: 0x8091d20
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: smtp_get: EOF
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: match_hostname: localhost ~?
> > > > > > 127.0.0.1/32
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: match_hostaddr: 127.0.0.1 ~?
> > > > > > 127.0.0.1/32
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: lost connection after RCPT
> > > > > >            
> > > > > >
> > > > > > from localhost[127.0.0.1]
> > > > >          
> > > > >
> > > > > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: disconnect from
> > > > > > localhost[127.0.0.1]
> > > > > >
> > > > > >
> > > > > > To me it looks like phpgroupware doesn't know the email address for my
> > > > > > username. That's weird because I setup the mail module to have the site
> > > > > > domain. Did I miss something somewhere?
> > > > > >
> > > > > > - --
> > > > > > Northern Indiana ESC
> > > > > > Adam Kennedy - address@hidden
> > > > > > Linux Specialist / Network Administrator
> > > > > > Phone: (574) 254-0111 x113
> > > > > > Toll Free: 800-326-5642
> > > > > > Fax: (574) 254-0148
> > > > > > -----BEGIN PGP SIGNATURE-----
> > > > > > Version: GnuPG v1.4.0 (GNU/Linux)
> > > > > >
> > > > > > iD8DBQFC6Pi/V72KWYU3lA0RArw+AJ0WPQIA+s3mrjS126n+sc+3ixkhbACfR+fo
> > > > > > zEzxc2G/lJaApJIi1tJkd40=
> > > > > > =qHPo
> > > > > > -----END PGP SIGNATURE-----
> > > > > >
> > > > > >
> > > > > > _______________________________________________
> > > > > > Phpgroupware-users mailing list
> > > > > > address@hidden
> > > > > > http://lists.gnu.org/mailman/listinfo/phpgroupware-users
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >            
> > > > > _______________________________________________
> > > > > Phpgroupware-users mailing list
> > > > > address@hidden
> > > > > http://lists.gnu.org/mailman/listinfo/phpgroupware-users
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >          
> > > > _______________________________________________
> > > > Phpgroupware-users mailing list
> > > > address@hidden
> > > > http://lists.gnu.org/mailman/listinfo/phpgroupware-users
> > > >
> > > >
> > > >        
> >    
>
> --
> Brian Johnson, P. Eng
> Johnson Engineering Consultants
> http://johnson-engineering.ca
> Ontario, Canada
>
>
>
>
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