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Re: [Phpgroupware-users] Communication Manager

From: James Mohr
Subject: Re: [Phpgroupware-users] Communication Manager
Date: Thu, 2 Jun 2005 09:05:32 +0200
User-agent: KMail/1.8

Hi Dave!

I hadn't thought of that in those terms, but it definataly has something in 
common with CRM applications. What I need at this point could be simply 
adding history entries to the projects and tasks, but if a CRM module was 
available instead, it would also be useful.



On Thursday 02 June 2005 11:05, Dave Hall wrote:
> Hi James,
> Sounds like you are after a proper CRM app.  I have something on the go
> for this.  Will keep people updated as things progress.
> Cheers
> Dave
> On Wed, 2005-06-01 at 04:29 +0200, James Mohr wrote:
> > Hi All!
> >
> > I am looking for a feature/add-on that manages communication,
> > particularly in regard to project management. This would have the ability
> > to set specific categories, timestamps, subject, details, and so forth.
> >
> > For example, I send an email to someone working on a project, I create an
> > entry:
> > Subject: email to Dan about the new job X in project Y
> > Details: What does he think? Any suggestions.
> >
> > Subject: Reply from Dan about the new job X in project Y
> > Details: His suggestions....
> >
> > It would be great to be able integrate this into the project management
> > to keep track of things. Perhaps you could have seperate entries for the
> > projects and jobs. However, I would be happy with a stand-alone module.
> >
> > I was thinking of possibly along the lines of the trouble tickets, where
> > you have a history of each ticket. There is no seperation between subject
> > and details, but I'm not picky. I am just looking for a an easy way to
> > manage the communication.
> >
> > Regards,
> >
> > jimmo

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