RE: [Phpgroupware-users] open_basedir restriction

[Alex Borges]

Now, please  read through the WHOLE of this post. Even if it gets you a
bit angry at first.

El mar, 30-09-2003 a las 20:24, Brian Connolly escribió:
> Dave,
> 
> Bottom line: you don't know.  Just another faux developer posing.
> 
> Brian
> 
Now this last three or four messages really are just trash for the
lists.

The first person to respond was Hsing, he pointed to this bug:
http://savannah.gnu.org/bugs/?func=detailbug&bug_id=5472&group_id=509

Where it says:

" When using php 4.3.2+ and trying to attach attachements to an e-mail
message, they show up as 1k wahtever the real size is. 

The logs will report open_basedir in effect.... 

This is due to a bug in php. The e-mail app is using the command copy()
to move a file (/email/inc/class_boattach_file.inc.php line 18473) 
Replace the copy() command with move_uploaded_file() and all works fine.

Not really a phpgw bug, but nevertheless..." 

So, maybe if you try replacing that copy() command in your phpgroupware
code (which files?, the lines and files appear where the error appears),
with the move_uploaded_file() that the bug suggests. As to "how do i go
about replacing X for Y in a text file without breaking anything", that
is out of scope, turn to your editor manual and the php.net homepage. In
vim, you go like this :s/copy/move_uploaded_file when the cursor is on
the line of the text where you want to replace.

Try it, it might help.

Then chriss suggested (very clearly, and he is and has allways been our
silver bullet in user support. Not many can get him angry.), that the
open_basedir restriction in effect might be the problem in itself.

And here is the real base of this whole discussion, you should have
clearly stated how you are using a hosting provider and thus cannot
change php's configurations without asking them.

Chriss correctly pointed you php's documentation, so did dave in his
silk like manner (how is that for sarcastic).

Now think about this. Here:
http://mail.gnu.org/archive/cgi-bin/namazu.cgi?query=open_basedir&submit=Search%21&idxname=phpgroupware-http://mail.gnu.org/archive/cgi-bin/namazu.cgi?query=open_basedir&submit=Search%21&idxname=phpgroupware-users&max=20&result=normal&sort=scoreusers&max=20&result=normal&sort=score

Is the link to the mailing list archive for this whole discussion. Being
as you are paying your providers for service (well, you pay them more
than you pay chriss, or dave), let them do the work and read the whole
thread. 

If they refuse to give you propper service by reading the list and
solving the problem, immediatly dump them. I (so will dave or chriss
probably) will provide you with superior hosting with full phpgw support
if the price is right.

Now. Let me be clear about this. Everyone here tried to be helpfull,
make no mistake about that. You have to accept the fact that you are a
newbie, and are currently in a learning phase. Its a frustrating phase,
for any kind of technology or hability in life, but its a learning
process that is worth a lot when you start solving problems with it. 

Nevertheless, your frustration doesnt help you when trying to find
answers. Noone here is obliged to do it, but here we all are trying. 

There are limits to what some here want (or can) do for you, you need to
understand those limits and fill the gaps that may result from them by
learning to do it yourself.

If learning to do it yourself is something you cannot or will not do,
then the full free opensource package does not apply, you need to pay to
fill the gaps, there, a support business is born.

Try posting to the redhat lists something like this:

BC: My hardrive doesnt work
LIST DEVEL: What brand is it?
BC: It says C8938837 
LIST DEVEL: Try out the provider's page to look for some drivers
BC: Did that, but i cannot find the name of the provider
LIST DEVEL: Who sold it to you?
BC: Some guys that say that maybe i do not have support for it in my
linux version
LIST DEVEL: Find out what kind of support does it need, you may be able
to google for the model's number.
BC: Get off your HIGH HORSE LIst DEVEL!, If you dont know, dont send me
to google! I have NO IDEA what to do with the google results
LIST DEVEL: Its time to learn about hard drives then....

And right there, the discussion has turned offtopic, because you need to
learn about hard drives, not linux. And that gets LIST DEVEL a wee bit
on the off side.

I hope this was elightening for all...





> 
> -----Original Message-----
> From: address@hidden
> [mailto:address@hidden On
> Behalf Of Dave Hall
> Sent: Tuesday, September 30, 2003 7:51 PM
> To: address@hidden
> Subject: Re: RE: RE: RE: [Phpgroupware-users] open_basedir restriction
> 
> Brian Connolly <address@hidden> wrote:
> 
> > In one sentence, what should I say to my provider?  One.  Try.
> > 
> 
> 
> 
> Try this
> "I am having some problems running phpGroupWare on my hosted site, I get
> the following error [insert error here].  The helpful people on the user
> list have given me lots of information that explains the  problem, but I
> am too lazy to think so I still don't understand the problem.  I can
> send the email to you if you think that would help."
> 
> I know that is 3 sentences, but it gives them all the info they need to
> start looking into it.  Maybe try being very sarcastic with the helldesk
> staff too, I am sure they will really appreciate it.
> 
> Good Luck
> 
> Dave
> 
> > 
> > -----Original Message-----
> > From: address@hidden
> > [mailto:phpgroupware-users-
> > address@hidden On
> > Behalf Of Dave Hall
> > Sent: Tuesday, September 30, 2003 7:14 PM
> > To: address@hidden
> > Subject: Re: RE: RE: [Phpgroupware-users] open_basedir restriction
> > 
> > Brian Connolly <address@hidden> wrote:
> > 
> > > Dave,
> > > 
> > > Okay... let me say it more plainly... I am sorry you may have 
> > > missed the
> > > subtle point that I am a user and I DON'T KNOW WHAT THE f*^& THAT 
> > s^%&> MEANS.
> > 
> > Ok, I may be wrong, but phpGroupWare requires some basic knowledge of
> > the self help tools available on the internet and System 
> > Administration. I gave some pointers in the start of my last email.
> > 
> > > 
> > > Great tutorial, but what are you trying to say Sparky?  
> > 
> > I thought I was pretty clear.  I told you the answers you needed, and
> > also gave you some tips on how to help yourself next time.  If you 
> > wouldlike instant fixes then look at the commercial support section 
> > of our
> > website.  You can pay someone to do all the work for you, and you just
> > sit back and say "wow phpGroupWare is good".  If you want to learn, 
> > thendo some research yourself, we all had to learn.  Remember 
> > support on
> > this list is provided free of charge by real people in their own 
> > time.  
> > 
> > > 
> > > I simply turned to the list because I reasonably expect a 
> > straight 
> > > answer.People that don't know give do Googles and subsequent 
> > > tutorials.
> > 
> > You were given many answers and suggestions.  I noticed that most of
> > your responses were sarcastic or displayed a high level of ignorance.
> > btw I knew the answer, the tutorial was for you benefit.
> > 
> > 
> > > Bottom line: phpgw is reporting an error.  Is there actually 
> > > someone on the
> > > list that can provide actual direction rather that intellectual self
> > > pleasure?
> > 
> > I think you should re read the thead.  The answers you need are all
> > there.  The time it would take you re read the whole thread is 
> > probablylonger than the time it would have taken you to find the 
> > answers on
> > php.net or using google.com  As for "intellectual self pleasure", for
> > me, that certainly doesn't come from these types of discussions.  It
> > comes from learning and creating code, which I am now going to 
> > return to
> > doing.
> > 
> > This is a problem with your host.  The information you need to 
> > raise the
> > issue with them is all in this thread.
> > 
> > Cheers
> > 
> > Dave
> > 
> > 
> > > 
> > > Brian
> > > 
> > > -----Original Message-----
> > > From: address@hidden
> > > [mailto:phpgroupware-users-
> > > address@hidden On
> > > Behalf Of Dave Hall
> > > Sent: Tuesday, September 30, 2003 6:24 PM
> > > To: address@hidden
> > > Subject: Re: RE: [Phpgroupware-users] open_basedir restriction
> > > 
> > > I have followed this thread.  Some simple tips:
> > > * Google is your friend
> > > * php.net is your friend
> > > * Read an follow "How To Ask Questions The Smart Way" -
> > > http://www.catb.org/~esr/faqs/smart-questions.html
> > > 
> > > I have just spent less than 5 mins using the above tips.  Here 
> > are the
> > > results.
> > > 
> > > * http://php.net/configuration gave me some info on run time config
> > > settings for php.  
> > > 
> > > * I read that page, the part i found most interesting was 
> > > "Not every PHP directive is documented below. For a list of all
> > > directives, please read your well commented php.ini file. You may 
> > want> to view the latest php.ini here from CVS.", so I clicked on 
> > that link.
> > > 
> > > * Searched the page for open_basedir and found, 
> > > "; open_basedir, if set, limits all file operations to the 
> > defined 
> > > directory; and below.  This directive makes most sense if used in 
> > a 
> > > per-directory
> > > ; or per-virtualhost web server configuration file. This 
> > directive is
> > > ; *NOT* affected by whether Safe Mode is turned On or Off."
> > > 
> > > * I wanted a little more information, so went back to search the 
> > > php.netsite.  I used "open_basedir" in the "online documentation 
> > > [en]" for my
> > > search.  There was 32 google search results.  
> > > 
> > > * I selected the first option which took me to
> > > http://php.net/features.safe-mode
> > > 
> > > * Again I searched the page for "open_basedir".  I found this,
> > > "open_basedir  string
> > > 
> > >    Limit the files that can be opened by PHP to the specified
> > > directory-tree, including the file itself. This directive is NOT
> > > affected by whether Safe Mode is turned On or Off.
> > > 
> > >    When a script tries to open a file with, for example, fopen() or
> > > gzopen(), the location of the file is checked. When the file is 
> > > outsidethe specified directory-tree, PHP will refuse to open it. 
> > > All symbolic
> > > links are resolved, so it's not possible to avoid this 
> > restriction 
> > > witha symlink.
> > > 
> > >    The special value . indicates that the directory in which the 
> > > scriptis stored will be used as base-directory.
> > > 
> > >    Under Windows, separate the directories with a semicolon. On all
> > > other systems, separate the directories with a colon. As an Apache
> > > module, open_basedir paths from parent directories are now 
> > > automaticallyinherited.
> > > 
> > >    The restriction specified with open_basedir is actually a prefix,
> > > not a directory name. This means that "open_basedir = /dir/incl" 
> > also> allows access to "/dir/include" and "/dir/incls" if they 
> > exist. 
> > > When you
> > > want to restrict access to only the specified directory, end with a
> > > slash. For example: "open_basedir = /dir/incl/"
> > > 
> > >        Note: Support for multiple directories was added in 3.0.7. 
> > > 
> > >    The default is to allow all files to be opened. "
> > > 
> > > Now I don't have to be sarcastic when people are giving up their 
> > > time to
> > > try to help me, because I can look for the answers myself.  I 
> > also 
> > > knowthat I may take more than 5mins to find the answers I am 
> > > looking for,
> > > but I keep on practising so I get better and faster.  I also 
> > bookmark> useful information and categorise it so it is easier to 
> > find the 
> > > answersnext time.
> > > 
> > > I hope this little tutorial will help you too.
> > > 
> > > 
> > > Cheers
> > > 
> > > Dave
> > > 
> > > Brian Connolly <address@hidden> wrote:
> > > 
> > > > Chris,
> > > > 
> > > > Yes, I am familiar with phpinfo.  Certainly lots of stuff 
> > there.  
> > > > But with
> > > > regards to specifics, for the most part I am able to discern 
> > blue 
> > > > shadedwith gray.  Which color should I stress with the 
> > provider?  
> > > I 
> > > > am rather fond
> > > > of gray.  But if I tell the provider that, I may unduly 
> > influence 
> > > > him.  What
> > > > do you think?
> > > > 
> > > > This has been very helpful.  I greatly appreciate your facility 
> > > > with the
> > > > subject.
> > > > 
> > > > Brian
> > > > 
> > > > -----Original Message-----
> > > > From: phpgroupware-users-
> > address@hidden> > [mailto:phpgroupware-
> > users-
> > > > address@hidden On
> > > > Behalf Of Chris Weiss
> > > > Sent: Tuesday, September 30, 2003 2:00 PM
> > > > To: address@hidden
> > > > Subject: RE: [Phpgroupware-users] open_basedir restriction
> > > > 
> > > > Soory, I just found it really unsettling that the title of the 
> > > > thread is
> > > > "open_basedir restriction", we've been talking about the 
> > > open_basedir> restriction,
> > > > and you stop and ask "what restriction".  You can probably find 
> > > the 
> > > > info you
> > > > need in
> > > > a phpinfo() page, there's a link for one at the bottom of the 
> > phpgw> > administration
> > > > section, it's in the side bar if you use iDots template.
> > > > 
> > > > Brian Connolly (address@hidden) wrote:
> > > > >
> > > > >Chris,
> > > > >
> > > > >No need for insult.  What is simple to you may not be so 
> > simple 
> > > to 
> > > > others.>This is the users list.
> > > > >
> > > > >With regard to asking the provider, I need to be exact and 
> > > > specific or my
> > > > >response will be equally ambiguous.  I do not know exactly 
> > what 
> > > to 
> > > > ask.  As
> > > > >a user, I don't know what an open_basedir restriction is.  I 
> > > don't 
> > > > knowwhat
> > > > >your code is doing to incite it.  I assumed you would.
> > > > >
> > > > >Brian
> > > > >
> > > > >-----Original Message-----
> > > > >From: phpgroupware-users-
> > address@hidden> > >[mailto:phpgroupware-
> > users-
> > > > address@hidden On
> > > > >Behalf Of Chris Weiss
> > > > >Sent: Tuesday, September 30, 2003 12:09 PM
> > > > >To: address@hidden
> > > > >Subject: RE: [Phpgroupware-users] open_basedir restriction
> > > > >
> > > > >Brian Connolly (address@hidden) wrote:
> > > > >>With regard to restrictions, can you tell me what to ask the 
> > > > provider>>please?
> > > > >
> > > > >oh i dunno, maybe the one we've been talking about and the 
> > > Subject 
> > > > of the
> > > > >thread?
> > > > >
> > > > >
> > > > >
> > > > >_______________________________________________
> > > > >Phpgroupware-users mailing list
> > > > >address@hidden
> > > > >http://mail.gnu.org/mailman/listinfo/phpgroupware-users
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >_______________________________________________
> > > > >Phpgroupware-users mailing list
> > > > >address@hidden
> > > > >http://mail.gnu.org/mailman/listinfo/phpgroupware-users
> > > > >
> > > > 
> > > > 
> > > > 
> > > > _______________________________________________
> > > > Phpgroupware-users mailing list
> > > > address@hidden
> > > > http://mail.gnu.org/mailman/listinfo/phpgroupware-users
> > > > 
> > > > 
> > > > 
> > > > 
> > > > 
> > > > _______________________________________________
> > > > Phpgroupware-users mailing list
> > > > address@hidden
> > > > http://mail.gnu.org/mailman/listinfo/phpgroupware-users
> > > > 
> > > 
> > > 
> > > 
> > > _______________________________________________
> > > Phpgroupware-users mailing list
> > > address@hidden
> > > http://mail.gnu.org/mailman/listinfo/phpgroupware-users
> > > 
> > 
> > 
> > 
> > _______________________________________________
> > Phpgroupware-users mailing list
> > address@hidden
> > http://mail.gnu.org/mailman/listinfo/phpgroupware-users
> > 
> 
> 
> 
> _______________________________________________
> Phpgroupware-users mailing list
> address@hidden
> http://mail.gnu.org/mailman/listinfo/phpgroupware-users