Re: RE: RE: RE: [Phpgroupware-users] open_basedir restriction

[Dave Hall]

Brian Connolly <address@hidden> wrote:

> In one sentence, what should I say to my provider?  One.  Try.
> 



Try this
"I am having some problems running phpGroupWare on my hosted site, I get
the following error [insert error here].  The helpful people on the user
list have given me lots of information that explains the  problem, but I
am too lazy to think so I still don't understand the problem.  I can
send the email to you if you think that would help."

I know that is 3 sentences, but it gives them all the info they need to
start looking into it.  Maybe try being very sarcastic with the helldesk
staff too, I am sure they will really appreciate it.

Good Luck

Dave

> 
> -----Original Message-----
> From: address@hidden
> [mailto:phpgroupware-users-
> address@hidden On
> Behalf Of Dave Hall
> Sent: Tuesday, September 30, 2003 7:14 PM
> To: address@hidden
> Subject: Re: RE: RE: [Phpgroupware-users] open_basedir restriction
> 
> Brian Connolly <address@hidden> wrote:
> 
> > Dave,
> > 
> > Okay... let me say it more plainly... I am sorry you may have 
> > missed the
> > subtle point that I am a user and I DON'T KNOW WHAT THE f*^& THAT 
> s^%&> MEANS.
> 
> Ok, I may be wrong, but phpGroupWare requires some basic knowledge of
> the self help tools available on the internet and System 
> Administration. I gave some pointers in the start of my last email.
> 
> > 
> > Great tutorial, but what are you trying to say Sparky?  
> 
> I thought I was pretty clear.  I told you the answers you needed, and
> also gave you some tips on how to help yourself next time.  If you 
> wouldlike instant fixes then look at the commercial support section 
> of our
> website.  You can pay someone to do all the work for you, and you just
> sit back and say "wow phpGroupWare is good".  If you want to learn, 
> thendo some research yourself, we all had to learn.  Remember 
> support on
> this list is provided free of charge by real people in their own 
> time.  
> 
> > 
> > I simply turned to the list because I reasonably expect a 
> straight 
> > answer.People that don't know give do Googles and subsequent 
> > tutorials.
> 
> You were given many answers and suggestions.  I noticed that most of
> your responses were sarcastic or displayed a high level of ignorance.
> btw I knew the answer, the tutorial was for you benefit.
> 
> 
> > Bottom line: phpgw is reporting an error.  Is there actually 
> > someone on the
> > list that can provide actual direction rather that intellectual self
> > pleasure?
> 
> I think you should re read the thead.  The answers you need are all
> there.  The time it would take you re read the whole thread is 
> probablylonger than the time it would have taken you to find the 
> answers on
> php.net or using google.com  As for "intellectual self pleasure", for
> me, that certainly doesn't come from these types of discussions.  It
> comes from learning and creating code, which I am now going to 
> return to
> doing.
> 
> This is a problem with your host.  The information you need to 
> raise the
> issue with them is all in this thread.
> 
> Cheers
> 
> Dave
> 
> 
> > 
> > Brian
> > 
> > -----Original Message-----
> > From: address@hidden
> > [mailto:phpgroupware-users-
> > address@hidden On
> > Behalf Of Dave Hall
> > Sent: Tuesday, September 30, 2003 6:24 PM
> > To: address@hidden
> > Subject: Re: RE: [Phpgroupware-users] open_basedir restriction
> > 
> > I have followed this thread.  Some simple tips:
> > * Google is your friend
> > * php.net is your friend
> > * Read an follow "How To Ask Questions The Smart Way" -
> > http://www.catb.org/~esr/faqs/smart-questions.html
> > 
> > I have just spent less than 5 mins using the above tips.  Here 
> are the
> > results.
> > 
> > * http://php.net/configuration gave me some info on run time config
> > settings for php.  
> > 
> > * I read that page, the part i found most interesting was 
> > "Not every PHP directive is documented below. For a list of all
> > directives, please read your well commented php.ini file. You may 
> want> to view the latest php.ini here from CVS.", so I clicked on 
> that link.
> > 
> > * Searched the page for open_basedir and found, 
> > "; open_basedir, if set, limits all file operations to the 
> defined 
> > directory; and below.  This directive makes most sense if used in 
> a 
> > per-directory
> > ; or per-virtualhost web server configuration file. This 
> directive is
> > ; *NOT* affected by whether Safe Mode is turned On or Off."
> > 
> > * I wanted a little more information, so went back to search the 
> > php.netsite.  I used "open_basedir" in the "online documentation 
> > [en]" for my
> > search.  There was 32 google search results.  
> > 
> > * I selected the first option which took me to
> > http://php.net/features.safe-mode
> > 
> > * Again I searched the page for "open_basedir".  I found this,
> > "open_basedir  string
> > 
> >    Limit the files that can be opened by PHP to the specified
> > directory-tree, including the file itself. This directive is NOT
> > affected by whether Safe Mode is turned On or Off.
> > 
> >    When a script tries to open a file with, for example, fopen() or
> > gzopen(), the location of the file is checked. When the file is 
> > outsidethe specified directory-tree, PHP will refuse to open it. 
> > All symbolic
> > links are resolved, so it's not possible to avoid this 
> restriction 
> > witha symlink.
> > 
> >    The special value . indicates that the directory in which the 
> > scriptis stored will be used as base-directory.
> > 
> >    Under Windows, separate the directories with a semicolon. On all
> > other systems, separate the directories with a colon. As an Apache
> > module, open_basedir paths from parent directories are now 
> > automaticallyinherited.
> > 
> >    The restriction specified with open_basedir is actually a prefix,
> > not a directory name. This means that "open_basedir = /dir/incl" 
> also> allows access to "/dir/include" and "/dir/incls" if they 
> exist. 
> > When you
> > want to restrict access to only the specified directory, end with a
> > slash. For example: "open_basedir = /dir/incl/"
> > 
> >        Note: Support for multiple directories was added in 3.0.7. 
> > 
> >    The default is to allow all files to be opened. "
> > 
> > Now I don't have to be sarcastic when people are giving up their 
> > time to
> > try to help me, because I can look for the answers myself.  I 
> also 
> > knowthat I may take more than 5mins to find the answers I am 
> > looking for,
> > but I keep on practising so I get better and faster.  I also 
> bookmark> useful information and categorise it so it is easier to 
> find the 
> > answersnext time.
> > 
> > I hope this little tutorial will help you too.
> > 
> > 
> > Cheers
> > 
> > Dave
> > 
> > Brian Connolly <address@hidden> wrote:
> > 
> > > Chris,
> > > 
> > > Yes, I am familiar with phpinfo.  Certainly lots of stuff 
> there.  
> > > But with
> > > regards to specifics, for the most part I am able to discern 
> blue 
> > > shadedwith gray.  Which color should I stress with the 
> provider?  
> > I 
> > > am rather fond
> > > of gray.  But if I tell the provider that, I may unduly 
> influence 
> > > him.  What
> > > do you think?
> > > 
> > > This has been very helpful.  I greatly appreciate your facility 
> > > with the
> > > subject.
> > > 
> > > Brian
> > > 
> > > -----Original Message-----
> > > From: phpgroupware-users-
> address@hidden> > [mailto:phpgroupware-
> users-
> > > address@hidden On
> > > Behalf Of Chris Weiss
> > > Sent: Tuesday, September 30, 2003 2:00 PM
> > > To: address@hidden
> > > Subject: RE: [Phpgroupware-users] open_basedir restriction
> > > 
> > > Soory, I just found it really unsettling that the title of the 
> > > thread is
> > > "open_basedir restriction", we've been talking about the 
> > open_basedir> restriction,
> > > and you stop and ask "what restriction".  You can probably find 
> > the 
> > > info you
> > > need in
> > > a phpinfo() page, there's a link for one at the bottom of the 
> phpgw> > administration
> > > section, it's in the side bar if you use iDots template.
> > > 
> > > Brian Connolly (address@hidden) wrote:
> > > >
> > > >Chris,
> > > >
> > > >No need for insult.  What is simple to you may not be so 
> simple 
> > to 
> > > others.>This is the users list.
> > > >
> > > >With regard to asking the provider, I need to be exact and 
> > > specific or my
> > > >response will be equally ambiguous.  I do not know exactly 
> what 
> > to 
> > > ask.  As
> > > >a user, I don't know what an open_basedir restriction is.  I 
> > don't 
> > > knowwhat
> > > >your code is doing to incite it.  I assumed you would.
> > > >
> > > >Brian
> > > >
> > > >-----Original Message-----
> > > >From: phpgroupware-users-
> address@hidden> > >[mailto:phpgroupware-
> users-
> > > address@hidden On
> > > >Behalf Of Chris Weiss
> > > >Sent: Tuesday, September 30, 2003 12:09 PM
> > > >To: address@hidden
> > > >Subject: RE: [Phpgroupware-users] open_basedir restriction
> > > >
> > > >Brian Connolly (address@hidden) wrote:
> > > >>With regard to restrictions, can you tell me what to ask the 
> > > provider>>please?
> > > >
> > > >oh i dunno, maybe the one we've been talking about and the 
> > Subject 
> > > of the
> > > >thread?
> > > >
> > > >
> > > >
> > > >_______________________________________________
> > > >Phpgroupware-users mailing list
> > > >address@hidden
> > > >http://mail.gnu.org/mailman/listinfo/phpgroupware-users
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >_______________________________________________
> > > >Phpgroupware-users mailing list
> > > >address@hidden
> > > >http://mail.gnu.org/mailman/listinfo/phpgroupware-users
> > > >
> > > 
> > > 
> > > 
> > > _______________________________________________
> > > Phpgroupware-users mailing list
> > > address@hidden
> > > http://mail.gnu.org/mailman/listinfo/phpgroupware-users
> > > 
> > > 
> > > 
> > > 
> > > 
> > > _______________________________________________
> > > Phpgroupware-users mailing list
> > > address@hidden
> > > http://mail.gnu.org/mailman/listinfo/phpgroupware-users
> > > 
> > 
> > 
> > 
> > _______________________________________________
> > Phpgroupware-users mailing list
> > address@hidden
> > http://mail.gnu.org/mailman/listinfo/phpgroupware-users
> > 
> 
> 
> 
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>

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