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RE: [Phpgroupware-users] Request for comments

From: Lars Piepho
Subject: RE: [Phpgroupware-users] Request for comments
Date: Wed, 10 Sep 2003 17:10:31 +0200


I'm currently working on the tts, too. I added four new fields to the
tickets, named platform, type, effort and attachment.
Type and platform are meant to be similar to the categories field, where
type means things like "feature request" or "bug" and platform means
"hardware", "OS" and so on. Effort should be used to define the time one
will probably need to work on the ticket.
Attachment is used to attach files to a ticket (as the name says... ;-) ),
e.g. screenshots. These files will be stored in the vfs.
I also added a filtering function to the tickets overview, which is designed
like the autofilter-function in Calc or M$ Excel.
I'm almost finished, except the vfs storing, and I'm planing to commit my
changes by beginning of october.


Lars Piepho

> -----Urspr√ľngliche Nachricht-----
> Von: Drago Bokal [mailto:address@hidden
> Gesendet: Mittwoch, 10. September 2003 10:45
> An: address@hidden; address@hidden
> Betreff: [Phpgroupware-users] Request for comments
> Hallo,
> I am interested in upgrading the Trouble Ticket System application,
> that I saw was part of the phpGroupware (where it was removed in
> the 0.9.14 release) and is now part of eGroupware. My inquiries
> about this app yielded no reply, so I am addressing the communities
> of both projects directly.
> The upgrade of TTS would consist in enabling TTS to support an
> arbitrary High Level Petri Net for handling the tickets: the Petri Net
> would be described in the data model and tickets would travel
> around it as tokens using the available states and transitions.
> At I've prepared brief
> specifications of the upgrade. I am interested in any comments,
> ideas, proposals etc. regarding this upgrade.
> I expect to have the prototype of the upgrade ready by the end of
> October.
> Best regards,
> Drago Bokal
> _______________________________________________
> Phpgroupware-users mailing list
> address@hidden

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