Re: [Linphone-users] Problem with USB C headset microphone recognition

[Peio Rigaux]

After a quick look at the log I can't see any useful information.

If the issue is annoying for you, please provide use new logs, but check before that the log switch is on.

That said, when you are on the road, you are likely not using linphone-desktop (I hope for safety reasons) but rather mobile versions.

The management of headsets is different between versions, so if you experiment issues with mobile apps please also check that the log switch is on, reproduce the issue (with a call for instance), then send us the logs.

Regards,

Peio Rigaux
Junior DevOps Engineer
Belledonne Communications, the company behind Linphone
Linphone.org

Le 11/03/2022 à 17:54, Louis Lapointe a écrit :

The enable LOGS was set at off so probably there were no logs archives.

The headset was in fact earphones normally used for mobile phone but with USB-C jack instead of the round jack.

The brand is AKG from Samsung

I have actually solve my problem at office by using a COMEXION Bluetooth  wireles headset

 But when I am on the road, i do not always have the Bluetooth headset with me, so having the possibility to use the regular USB-C earphone could be a nice thing.

You can find the link for logs, but I think you will not find any logs since as I have mentioned the switch was at off just before.

​https://www.linphone.org:444//tmp/622b7e31233c9_60e46525db10f3ab664b.gz

regards,

Louis

Peio Rigaux

March 11, 2022 11:39 AM

Hello Louis.

As asked in the mailing list homepage, before going any further, could you please share your logs with us (or only with me if you prefer) ?

You can upload your logs by going in settings > advanced > send logs.

You would then have a generated URL that you can paste in a future email, so we can try to troubleshoot the issue.

Could you also specify the reference of the headset ?

Regards.

Le 11/03/2022 à 16:01, Louis Lapointe a écrit :

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Louis Lapointe

March 11, 2022 10:01 AM

Hello,  Is there a special procedure to use the microphone of my USB headset instead of the realteck microphone of my laptop

THe previous screen captures the audio setting I made and if I test the microphone is not working.

However the exact same microphone works properly with other applications such as TEAM, ZOOM etc...

In fact the speakers are working fine, but not the microphone.

So when I use LINPHONE, with my USB headset my setup should be such as the following screen capture.

This means I am earring the conversation in the headset, but the microphone is my laptop microphone resulting in poor quality sound for my colleague because they are earring more environment sound

I would have appreciated to use the  USB headset for the playback device as well as for the capture device.

Best regards,

Louis Lapointe

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