Re: [Linphone-users] connection failure - bad credentials

[Peio Rigaux]

Hello.

To connect with a mobile phone, we are not using a password, the confirmation key sent to your phone is sufficient.

Here is what you can do to logout and log back in :

-Open the side menu

-touch the current account

-in the settings, touch the "delete account" button

-this would remove the account from the app ("logout behaviour").

If this don't work for you, tell me, and we will need to reset your account on the server side.

Regards

Peio Rigaux
Junior DevOps Engineer
Belledonne Communications, the company behind Linphone
Linphone.org

Le 24/04/2021 à 02:22, naegy via Linphone-users a écrit :

Hello

I have looked through previous posts and cannot see the exact problem I am having so I have posted it here.

On signing up to linphone ios version 4.4, I used the telephone to register.

However, on trying to logon to send and receive messages I am now getting the error

'Account configuration issue - unknown error - try again'. There is also a message at the top of the linphone screen and when clicked it says ' connection failure due to missing credential'

I get the above when trying to log on with the telephone number.

I cannot use username and password because the registration page for the password was missing? when I registered. At least I do not remember seeing it.

The problem now is I cannot remove the account and re-start with the telephone number from fresh. I tried and the process did not allow for the account to be removed.

Also I cannot use a different number as the telephone came with the tel number and sim card and is required to be together.

Please suggest a way to re-set the account or start again with the current telephone number without getting the error messages.

I have successfully set up linphone accounts (linphone to linphone) on my ipad and android phones. I am puzzled why the difficulty here?

Thanks

Apple 6s, IOS vers 11.3.,  linphone ios version 4.4.

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