Re: [Linphone-users] Unhandled Exception in linphone.exe

[François Grisez]

Hi,

 

We tried in our side without reproducing your issue. We need more information to investigate.

1. Could you send us the logs of the two Linphone instances. You can display the debug window of Linphone by typing ctrl+d. For the crashing instance, you will need to launch Linphone from the command line to request it to write log messages in a file. See the procedure below:
1. Open the Windows shell by typing ctrl+r and launching the program cmd.exe.
2. type cd "c:\Program Files (x86)\Linphone"
3. type bin\linphone.exe -l "c:\Users\<your_user_name>\Desktop\linphone.log"
4. Once Linphone has crashed you will have a file in your desktop called linphone.log with the log messages inside.
2. It could be also great to have the call stack trace at crash time. Normally you can get it with Visual Studio but your version of Linphone has no debug symbol. I will generate for you an installer to install a debug version in order you can get the call stack.

Best regards,

--

François Grisez

Software Engineer

Belledonne Communications

 

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Le Monday 30 November 2015, 19:02:33 Carriero Stefano TA. MSE_T_H14. 1401 a écrit :

Hi François,

 

Thank you for your reply.

I did a direct connection between two Linphone clients running on Windows PC (without SIP Server). In the middle of the conversation the program crashed on one end, without doing anything… Maybe it is related to the other problem I posted on the mailing list two days ago. (see thread http://lists.nongnu.org/archive/html/linphone-users/2015-11/msg00077.html )

 

Best regards

Stefano

 

On Behalf Of François Grisez
Sent: Montag, 30. November 2015 10:07
To: address@hidden
Subject: Re: [Linphone-users] Unhandled Exception in linphone.exe

 

Hi Stefano,

 

I don't note any crash on my side. Is your crash occur after doing something in particular ? Can you send us a scenario which cause Linphone to crash ?

 

Regards,

--

François Grisez

Software Engineer

Belledonne Communications

 

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Le Saturday 28 November 2015, 19:10:02 Carriero Stefano TA. MSE_T_H14. 1401 a écrit :

Today I had several crashes of Linphone 3.9.1 on Windows.

The information I got is the following: “An unhandled win32 exception occurred in linphone.exe [5808].”

 

Since I have MS Visual Studio on my computer, it asks me if I want to debug the crash. By starting the debugger I get the following additional information:

“Unhandled exception at 0x778AED0B (ntdll.dll) in linphone.exe: 0xC0000374: A heap has been corrupted (parameters: 0x778E4270).”

 

If I press “Continue”, the following message appears:

“Unhandled exception at 0x778129F2 (ntdll.dll) in linphone.exe: 0xC0000005: Access violation reading location 0xFFCEFFD1.”

 

Sounds like a bug.

Any Idea of what could be the problem?

 

 

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