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Re: [Linphone-users] linphone APPCRASH


From: Vieri
Subject: Re: [Linphone-users] linphone APPCRASH
Date: Tue, 26 May 2015 15:40:15 +0000 (UTC)

Hi,

I tried installing the latest stable linphone with the Windows installer on a 
Windows 7 system that never had any previous Linphone versions (so no 
linphonerc) and I'm still getting a crash at startup (the program doesn't open 
up and crashes immediately):

Problem Event Name:     BEX
Application Name:       linphone.exe
Application Version:    0.0.0.0
Application Timestamp:  55532595
Fault Module Name:      StackHash_4c0d
Fault Module Version:   0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset:       8f500000
Exception Code: c0000005
Exception Data: 00000008
OS Version:     6.1.7601.2.1.0.768.3
Locale ID:      3082
Additional Information 1:       4c0d
Additional Information 2:       4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3:       4c0d
Additional Information 4:       4c0d4d78887f76d971d5d00f1f20a433

---------

Version=1
EventType=BEX
EventTime=130771280545272000
ReportType=2
Consent=1
ReportIdentifier=a7067771-03bc-11e5-990a-001e903bbeaa
IntegratorReportIdentifier=a7067770-03bc-11e5-990a-001e903bbeaa
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=linphone.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=55532595
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_4c0d
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=8f500000
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=3082
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=4c0d
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=4c0d4d78887f76d971d5d00f1f20a433
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=4c0d
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=4c0d4d78887f76d971d5d00f1f20a433
UI[2]=C:\Program Files\Linphone\bin\linphone.exe
UI[3]=linphone.exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Linphone\bin\linphone.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\SHELL32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[7]=C:\Windows\system32\GDI32.dll
LoadedModule[8]=C:\Windows\system32\USER32.dll
LoadedModule[9]=C:\Windows\system32\LPK.dll
LoadedModule[10]=C:\Windows\system32\USP10.dll
LoadedModule[11]=C:\Program Files\Linphone\bin\linphone.dll
LoadedModule[12]=C:\Program Files\Linphone\bin\bellesip.dll
LoadedModule[13]=C:\Program Files\Linphone\bin\antlr3c.dll
LoadedModule[14]=C:\Windows\system32\WS2_32.dll
LoadedModule[15]=C:\Windows\system32\RPCRT4.dll
LoadedModule[16]=C:\Windows\system32\NSI.dll
LoadedModule[17]=C:\Program Files\Linphone\bin\MSVCR100.dll
LoadedModule[18]=C:\Program Files\Linphone\bin\polarssl.dll
LoadedModule[19]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[20]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[21]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[22]=C:\Windows\system32\WINNSI.DLL
LoadedModule[23]=C:\Program Files\Linphone\bin\mediastreamer_voip.dll
LoadedModule[24]=C:\Windows\system32\ole32.dll
LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[26]=C:\Program Files\Linphone\bin\mediastreamer_base.dll
LoadedModule[27]=C:\Program Files\Linphone\bin\ortp.dll
LoadedModule[28]=C:\Windows\system32\WINMM.dll
LoadedModule[29]=C:\Windows\system32\MSVFW32.dll
LoadedModule[30]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
LoadedModule[31]=C:\Program Files\Linphone\bin\bzrtp.dll
LoadedModule[32]=C:\Program Files\Linphone\bin\xml2.dll
LoadedModule[33]=C:\Program Files\Linphone\bin\srtp.dll
LoadedModule[34]=C:\Program Files\Linphone\bin\gsm.dll
LoadedModule[35]=C:\Program Files\Linphone\bin\opus.dll
LoadedModule[36]=C:\Program Files\Linphone\bin\speex.dll
LoadedModule[37]=C:\Program Files\Linphone\bin\speexdsp.dll
LoadedModule[38]=C:\Program Files\Linphone\bin\avcodec-53.dll
LoadedModule[39]=C:\Program Files\Linphone\bin\avutil-51.dll
LoadedModule[40]=C:\Program Files\Linphone\bin\swscale-2.dll
LoadedModule[41]=C:\Program Files\Linphone\bin\zlib.dll
LoadedModule[42]=C:\Program Files\Linphone\bin\sqlite3.dll
LoadedModule[43]=C:\Program Files\Linphone\bin\libsoup-2.4-1.dll
LoadedModule[44]=C:\Program Files\Linphone\bin\libgcrypt-11.dll
LoadedModule[45]=C:\Program Files\Linphone\bin\libgpg-error-0.dll
LoadedModule[46]=C:\Program Files\Linphone\bin\libgio-2.0-0.dll
LoadedModule[47]=C:\Program Files\Linphone\bin\libglib-2.0-0.dll
LoadedModule[48]=C:\Program Files\Linphone\bin\intl.dll
LoadedModule[49]=C:\Program Files\Linphone\bin\libgmodule-2.0-0.dll
LoadedModule[50]=C:\Program Files\Linphone\bin\libgobject-2.0-0.dll
LoadedModule[51]=C:\Program Files\Linphone\bin\libgthread-2.0-0.dll
LoadedModule[52]=C:\Program Files\Linphone\bin\zlib1.dll
LoadedModule[53]=C:\Windows\system32\DNSAPI.DLL
LoadedModule[54]=C:\Program Files\Linphone\bin\libgnutls-26.dll
LoadedModule[55]=C:\Program Files\Linphone\bin\libtasn1-3.dll
LoadedModule[56]=C:\Program Files\Linphone\bin\libxml2-2.dll
LoadedModule[57]=C:\Program Files\Linphone\bin\libgdk_pixbuf-2.0-0.dll
LoadedModule[58]=C:\Program Files\Linphone\bin\libpng14-14.dll
LoadedModule[59]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18834_none_72d38c5186679d48\gdiplus.dll
LoadedModule[60]=C:\Program Files\Linphone\bin\libgdk-win32-2.0-0.dll
LoadedModule[61]=C:\Program Files\Linphone\bin\libcairo-2.dll
LoadedModule[62]=C:\Program Files\Linphone\bin\libfontconfig-1.dll
LoadedModule[63]=C:\Program Files\Linphone\bin\libexpat-1.dll
LoadedModule[64]=C:\Program Files\Linphone\bin\freetype6.dll
LoadedModule[65]=C:\Windows\system32\MSIMG32.DLL
LoadedModule[66]=C:\Program Files\Linphone\bin\libpango-1.0-0.dll
LoadedModule[67]=C:\Program Files\Linphone\bin\libpangocairo-1.0-0.dll
LoadedModule[68]=C:\Program Files\Linphone\bin\libpangoft2-1.0-0.dll
LoadedModule[69]=C:\Program Files\Linphone\bin\libpangowin32-1.0-0.dll
LoadedModule[70]=C:\Windows\system32\IMM32.DLL
LoadedModule[71]=C:\Windows\system32\MSCTF.dll
LoadedModule[72]=C:\Program Files\Linphone\bin\libgtk-win32-2.0-0.dll
LoadedModule[73]=C:\Program Files\Linphone\bin\libatk-1.0-0.dll
LoadedModule[74]=C:\Windows\system32\COMDLG32.DLL
LoadedModule[75]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[76]=C:\Windows\system32\WININET.dll
LoadedModule[77]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[78]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[79]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[80]=C:\Windows\system32\version.DLL
LoadedModule[81]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[82]=C:\Windows\system32\normaliz.DLL
LoadedModule[83]=C:\Windows\system32\iertutil.dll
LoadedModule[84]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[85]=C:\Windows\system32\USERENV.dll
LoadedModule[86]=C:\Windows\system32\profapi.dll
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=linphone.exe
AppPath=C:\Program Files\Linphone\bin\linphone.exe




----- Original Message -----
From: Ghislain MARY <address@hidden>
To: address@hidden
Cc: 
Sent: Tuesday, May 26, 2015 1:51 PM
Subject: Re: [Linphone-users] linphone APPCRASH

Hi,

Thanks for the report. However we can not understand much with this 
information.
What are you doing when the crash happens? Only starting the 
application? If that is the case, have you tried starting with a clean 
linphonerc?

Cheers,
Ghislain


Le 26/05/2015 13:34, Vieri a écrit :
> Hi,
>
> Both linphone and linphonec crash on a Windows 7 32-bit system.
>
> When running linphone.exe:
>
> Nombre del evento de problema:    APPCRASH
> Nombre de la aplicación:    linphone.exe
> Versión de la aplicación:    0.0.0.0
> Marca de tiempo de la aplicación:    55532595
> Nombre del módulo con errores:    StackHash_4c0d
> Versión del módulo con errores:    0.0.0.0
> Marca de tiempo del módulo con errores:    00000000
> Código de excepción:    c0000005
> Desplazamiento de excepción:    8f640000
> Versión del sistema operativo:    6.1.7601.2.1.0.256.48
> Id. de configuración regional:    3082
> Información adicional 1:    4c0d
> Información adicional 2:    4c0d4d78887f76d971d5d00f1f20a433
> Información adicional 3:    4c0d
> Información adicional 4:    4c0d4d78887f76d971d5d00f1f20a433
>
> When running linephonecsh.exe init:
>
> Nombre del evento de problema:    APPCRASH
> Nombre de la aplicación:    linphoned.exe
> Versión de la aplicación:    0.0.0.0
> Marca de tiempo de la aplicación:    5553259a
> Nombre del módulo con errores:    StackHash_4c0d
> Versión del módulo con errores:    0.0.0.0
> Marca de tiempo del módulo con errores:    00000000
> Código de excepción:    c0000005
> Desplazamiento de excepción:    8f5b0000
> Versión del sistema operativo:    6.1.7601.2.1.0.256.48
> Id. de configuración regional:    3082
> Información adicional 1:    4c0d
> Información adicional 2:    4c0d4d78887f76d971d5d00f1f20a433
> Información adicional 3:    4c0d
> Información adicional 4:    4c0d4d78887f76d971d5d00f1f20a433
>
>
> report.wer contains the following:
>
> Version=1
> EventType=APPCRASH
> EventTime=130771132668744821
> ReportType=2
> Consent=1
> ReportIdentifier=3b3c5556-039a-11e5-a079-643150179afd
> IntegratorReportIdentifier=3b3c5555-039a-11e5-a079-643150179afd
> Response.type=4
> Sig[0].Name=Nombre de la aplicación
> Sig[0].Value=linphone.exe
> Sig[1].Name=Versión de la aplicación
> Sig[1].Value=0.0.0.0
> Sig[2].Name=Marca de tiempo de la aplicación
> Sig[2].Value=55532595
> Sig[3].Name=Nombre del módulo con errores
> Sig[3].Value=StackHash_4c0d
> Sig[4].Name=Versión del módulo con errores
> Sig[4].Value=0.0.0.0
> Sig[5].Name=Marca de tiempo del módulo con errores
> Sig[5].Value=00000000
> Sig[6].Name=Código de excepción
> Sig[6].Value=c0000005
> Sig[7].Name=Desplazamiento de excepción
> Sig[7].Value=8f640000
> DynamicSig[1].Name=Versión del sistema operativo
> DynamicSig[1].Value=6.1.7601.2.1.0.256.48
> DynamicSig[2].Name=Id. de configuración regional
> DynamicSig[2].Value=3082
> DynamicSig[22].Name=Información adicional 1
> DynamicSig[22].Value=4c0d
> DynamicSig[23].Name=Información adicional 2
> DynamicSig[23].Value=4c0d4d78887f76d971d5d00f1f20a433
> DynamicSig[24].Name=Información adicional 3
> DynamicSig[24].Value=4c0d
> DynamicSig[25].Name=Información adicional 4
> DynamicSig[25].Value=4c0d4d78887f76d971d5d00f1f20a433
> UI[2]=C:\Program Files\Linphone\bin\linphone.exe
> UI[3]=linphone.exe dejó de funcionar
> UI[4]=Windows puede buscar una solución en línea al problema.
> UI[5]=Buscar una solución en línea y cerrar el programa
> UI[6]=Buscar una solución en línea más tarde y cerrar el programa
> UI[7]=Cerrar el programa
> LoadedModule[0]=C:\Program Files\Linphone\bin\linphone.exe
> LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
> LoadedModule[2]=C:\Windows\system32\kernel32.dll
> LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
> LoadedModule[4]=C:\Windows\system32\SHELL32.dll
> LoadedModule[5]=C:\Windows\system32\msvcrt.dll
> LoadedModule[6]=C:\Windows\system32\SHLWAPI.dll
> LoadedModule[7]=C:\Windows\system32\GDI32.dll
> LoadedModule[8]=C:\Windows\system32\USER32.dll
> LoadedModule[9]=C:\Windows\system32\LPK.dll
> LoadedModule[10]=C:\Windows\system32\USP10.dll
> LoadedModule[11]=C:\Program Files\Linphone\bin\linphone.dll
> LoadedModule[12]=C:\Program Files\Linphone\bin\bellesip.dll
> LoadedModule[13]=C:\Program Files\Linphone\bin\antlr3c.dll
> LoadedModule[14]=C:\Windows\system32\WS2_32.dll
> LoadedModule[15]=C:\Windows\system32\RPCRT4.dll
> LoadedModule[16]=C:\Windows\system32\NSI.dll
> LoadedModule[17]=C:\Program Files\Linphone\bin\MSVCR100.dll
> LoadedModule[18]=C:\Program Files\Linphone\bin\polarssl.dll
> LoadedModule[19]=C:\Windows\system32\ADVAPI32.dll
> LoadedModule[20]=C:\Windows\SYSTEM32\sechost.dll
> LoadedModule[21]=C:\Windows\system32\IPHLPAPI.DLL
> LoadedModule[22]=C:\Windows\system32\WINNSI.DLL
> LoadedModule[23]=C:\Program Files\Linphone\bin\mediastreamer_voip.dll
> LoadedModule[24]=C:\Windows\system32\ole32.dll
> LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll
> LoadedModule[26]=C:\Program Files\Linphone\bin\mediastreamer_base.dll
> LoadedModule[27]=C:\Program Files\Linphone\bin\ortp.dll
> LoadedModule[28]=C:\Windows\system32\WINMM.dll
> LoadedModule[29]=C:\Windows\system32\MSVFW32.dll
> LoadedModule[30]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
> LoadedModule[31]=C:\Program Files\Linphone\bin\bzrtp.dll
> LoadedModule[32]=C:\Program Files\Linphone\bin\xml2.dll
> LoadedModule[33]=C:\Program Files\Linphone\bin\srtp.dll
> LoadedModule[34]=C:\Program Files\Linphone\bin\gsm.dll
> LoadedModule[35]=C:\Program Files\Linphone\bin\opus.dll
> LoadedModule[36]=C:\Program Files\Linphone\bin\speex.dll
> LoadedModule[37]=C:\Program Files\Linphone\bin\speexdsp.dll
> LoadedModule[38]=C:\Program Files\Linphone\bin\avcodec-53.dll
> LoadedModule[39]=C:\Program Files\Linphone\bin\avutil-51.dll
> LoadedModule[40]=C:\Program Files\Linphone\bin\swscale-2.dll
> LoadedModule[41]=C:\Program Files\Linphone\bin\zlib.dll
> LoadedModule[42]=C:\Program Files\Linphone\bin\sqlite3.dll
> LoadedModule[43]=C:\Program Files\Linphone\bin\libsoup-2.4-1.dll
> LoadedModule[44]=C:\Program Files\Linphone\bin\libgcrypt-11.dll
> LoadedModule[45]=C:\Program Files\Linphone\bin\libgpg-error-0.dll
> LoadedModule[46]=C:\Program Files\Linphone\bin\libgio-2.0-0.dll
> LoadedModule[47]=C:\Program Files\Linphone\bin\libglib-2.0-0.dll
> LoadedModule[48]=C:\Program Files\Linphone\bin\intl.dll
> LoadedModule[49]=C:\Program Files\Linphone\bin\libgmodule-2.0-0.dll
> LoadedModule[50]=C:\Program Files\Linphone\bin\libgobject-2.0-0.dll
> LoadedModule[51]=C:\Program Files\Linphone\bin\libgthread-2.0-0.dll
> LoadedModule[52]=C:\Program Files\Linphone\bin\zlib1.dll
> LoadedModule[53]=C:\Windows\system32\DNSAPI.DLL
> LoadedModule[54]=C:\Program Files\Linphone\bin\libgnutls-26.dll
> LoadedModule[55]=C:\Program Files\Linphone\bin\libtasn1-3.dll
> LoadedModule[56]=C:\Program Files\Linphone\bin\libxml2-2.dll
> LoadedModule[57]=C:\Program Files\Linphone\bin\libgdk_pixbuf-2.0-0.dll
> LoadedModule[58]=C:\Program Files\Linphone\bin\libpng14-14.dll
> LoadedModule[59]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18834_none_72d38c5186679d48\gdiplus.dll
> LoadedModule[60]=C:\Program Files\Linphone\bin\libgdk-win32-2.0-0.dll
> LoadedModule[61]=C:\Program Files\Linphone\bin\libcairo-2.dll
> LoadedModule[62]=C:\Program Files\Linphone\bin\libfontconfig-1.dll
> LoadedModule[63]=C:\Program Files\Linphone\bin\libexpat-1.dll
> LoadedModule[64]=C:\Program Files\Linphone\bin\freetype6.dll
> LoadedModule[65]=C:\Windows\system32\MSIMG32.DLL
> LoadedModule[66]=C:\Program Files\Linphone\bin\libpango-1.0-0.dll
> LoadedModule[67]=C:\Program Files\Linphone\bin\libpangocairo-1.0-0.dll
> LoadedModule[68]=C:\Program Files\Linphone\bin\libpangoft2-1.0-0.dll
> LoadedModule[69]=C:\Program Files\Linphone\bin\libpangowin32-1.0-0.dll
> LoadedModule[70]=C:\Windows\system32\IMM32.DLL
> LoadedModule[71]=C:\Windows\system32\MSCTF.dll
> LoadedModule[72]=C:\Program Files\Linphone\bin\libgtk-win32-2.0-0.dll
> LoadedModule[73]=C:\Program Files\Linphone\bin\libatk-1.0-0.dll
> LoadedModule[74]=C:\Windows\system32\COMDLG32.DLL
> LoadedModule[75]=C:\Windows\system32\WINSPOOL.DRV
> LoadedModule[76]=C:\Windows\system32\WININET.dll
> LoadedModule[77]=C:\Windows\system32\Normaliz.dll
> LoadedModule[78]=C:\Windows\system32\iertutil.dll
> LoadedModule[79]=C:\Windows\system32\urlmon.dll
> FriendlyEventName=Dejó de funcionar
> ConsentKey=APPCRASH
> AppName=linphone.exe
> AppPath=C:\Program Files\Linphone\bin\linphone.exe
>
>
> Any thoughts?
>
> Vieri
>
> _______________________________________________
> Linphone-users mailing list
> address@hidden
> https://lists.nongnu.org/mailman/listinfo/linphone-users


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