Re: [Linphone-users] progress and problem

[Guillaume Beraudo]

Hi,

You should try to get a "stack trace", but I don't know how to do it on windows.

Moreover, you should send application logs.
Check if there is no personal information in then before sending.

Guillaume

On Sun, Aug 25, 2013 at 07:20:45PM +0900, address@hidden wrote:
> 
> 
> Platform: Microsft Windows XP, SP 3 (Home Edition, Japanese)
> 
> Linphone Installed Version: linphone-3.6.1
> 
> Linphone on my system was able to successfully call and also to answer calls 
> from another party today.   Both video and audio work fine for the a few 
> seconds, then the video module completely crashes, it's window freezing, with 
> a MS Windoes crash dialog box popping up.  The Audio, module however 
> continues to run successfully.
> 
> 
> From the tracking I did I believe that the problem is:
> 
> 
> Please review the below and if you have any ideas or solutions I'd appreciate 
> it.
> 
> Thank You.
> 
> ---- data distilled from System's event log:  ( I tried to translate all 
> Japanense into English:
> # 1 : Check MS-System and Event logs
> 
>    a.) Event Log:
> 
>     *. Evenet ID: 1001 : Application Error: Application In  Error: 
> linphone.exe
>       Version  0.0.0.0: 
>       Error occured in module: msvcrt.dll : Version:  7.0.2600.5512、Address: 
> 0x0002554a
> 
>     * Error occurred in: linphone.exe : Version  0.0.0.0: 
>       Error occured in module: msvcrt.dll : Version  7.0.2600.5512 Error 
> Addr.: 0x0002554a
> 
>    --> App Failure  linphone.exe 0.0.0.0 in msvcrt.dll 7.0.2600.5512 at 
> offset 0002554a
> 
> 
>     * Error. Exception: address: 77be554a  module: libphone.exe
>          Event ID: 1000 : Application error : 
> 5f3a_appcompat.txt5f3a_appcompat.txt
> 
>     *  Error occurred in:  linphone.exe : Version  0.0.0.0
>      Error occured in module: msvcrt.dll : Version  7.0.2600.5512 Error 
> Addr.: 0x0002554a 
> 
>   --> App Failure  linphone.exe 0.0.0.0 in msvcrt.dll 7.0.2600.5512 at offset 
> 0002554a 
> 
>     * Event ID : 1000 : Application Error : Application in  error: 
> linphone.exe 
>       Error occured in module: msvcrt.dll : Version 7.0.2600.5512  Error 
> Addr.: 0x0002554a
> 
> --> App Failure  linphone.exe 0.0.0.0 in msv crt.dll 7.0.2600.5512 at offset 
> 0002554a
> 
>      *. Event ID : 1000 : Application Error : Application in  error: 
> linphone.exe 
>         Error occured in module: msvcrt.dll :Version 7.0.2600.5512 Error 
> Addr.: 0x0002554a
> 
>   --> App Failure  linphone.exe 0.0.0.0 in msvcrt.dll 7.0.2600.5512 at offset 
> 0002554a
> 
>      * Error in  packer?  -1529326919   (??)
> 
>      *. Event ID 1000: Application Error : Application in  error: linphone.exe
>         Error occured in module: msvcrt.dll : Version 7.0.2600.5512 Error 
> Addr: 0x0002554a
> 
>   --> Appn Failure  linphone.exe 0.0.0.0 in msvcrt.dll 7.0.2600.5512 at 
> offset 0002554a
> 
>      *. Event ID: 1002 : Application Hang : HUNG APPLICATION : linphone.exe 
>         Version  0.0.0.0,  Hung Address:  0x00000000
> 
> --> Application Hang:  linphone.exe 0.0.0.0 in hungapp 0.0.0.0 at offset 
> 00000000 
> 
>      * Event ID: 1000 Application Error : Application in  error: linphone.exe
>        Error in module:  msvcrt.dll: Version  7.0.2600.5512 : Error Addr: 
> 0x0002554a
> 
> --> App Failure: linphone.exe 0.0.0.0 in msvcrt.dll 7.0.2600.5512 at offset 
> 0002554a0058
> 
>      * Event ID 1000 : Applicatin Error : Application in error: linphone.exe
>        Error in module:  liblinphone-5.dll : Error address:  0x0000dc8b
> 
> --> App Failure  linphone.exe 0.0.0.0 in liblinphone-5.dll 0.0.0.0 at offset 
> 0000dc8b
> 
> 
>     7. Event ID 1002 : Application Hang : HUNG application : linphone.exe
>        Hung address:  0x00000000
> 
> --> Application Hang  linphone.exe 0.0.0.0 in hungapp 0.0.0.0 at offset 
> 00000000    
> 
> 
> ---------- End copy
> 
> 
> 
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