Can anyone think of a way
(other than adding State as an initial field) to automatically close an
initial PR based on the contents of the data supplied? In particular, I
would like to interrogate "Fix" and, if supplied, close the PR as it
comes in. I would also like this to be done via the dbconfig file
without any changes to GNATS itself.
My tech support people say that will save them time for a certain
class of issues that have already been resolved and they
are only recording in GNATS for posterity.
--
Edward E Jaffe
Phoenix Software International, Inc
5200 W Century Blvd, Suite 800
Los Angeles, CA 90045
310-338-0400 x318
address@hidden
http://www.phoenixsoftware.com/
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