The people in question should contact Edward Anderson at the Office of
Fair Trading. Instead of whinging and moaning and developing conspiracy
theories, use the same bureaucratic system to make the Civil Servants'
lives hell if they do this. They will think twice about it next time if
the OFT start sending them investigation correspondence. Believe me the
stuff is intimidating.
I think similar tactics have certainly made some difference in the NHS.
We need to fight for change not just worry about why things aren't
changing.