Account Regular Confirmation o

[Mel E. Kinney]

Dear Charter One Bank customer,

We recently reviewed your account, and suspect that your Charter One Bank Internet Banking accountmay have been accessed by an unauthorized third party.
Protecting the security of your account and of the Washington Mutual network is our primary concern. Therefore, as a preventative measure, we have temporarily limited access to sensitive account features.

To restore your account access, please take the following steps to ensure that your account has not been compromised:

1. Login to your Charter One Bank Internet Banking account. In case you are not enrolled for Internet Banking, you will have to fill in all the required information, including your name and you account number.

2. Review your recent account history for any unauthorized withdrawals or deposits, and check you account profile to make sure not changes have been made. If any unauthorized activity has taken place on your account, report this to Charter One Bank staff immediately.

To get started, please click the link below:

http://www.charterone.com/home/

We apologize for any inconvenience this may cause, and appreciate your assistance in helping us maintain the integrity of the entire Charter One Banksystem. Thank you for attention to this matter.

Sincerely,

Charter One Bank Team

Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, log in to your Charter One Bank account and choose the "Help" link in the header of any page.