THE PSYCHOLOGY OF GOOD COMMUNICATION
(Incorporating verbal skills and body language.)
There are so many mix-ups, misunderstandings and messes created because we so often don't communicate well. This affects productivity, morale and behaviour. This programme examines how to recognise communication roadblocks, and to overcome them.
The quality of our relationships at work and at home, is dependant on our ability to communicate well with those around us. This programme shows how.
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Tuesday 23rd August 2011
Monday 21st November 2011
Monday 31st October 2011
All staff who have contact with customers
- To analyse and define the communication process.
- To identify the major communication roadblocks.
- To work towards practical solutions.
- To improve relationships through enhanced rapport.
All training is designed to achieve maximum group attention. Fast paced and entertaining, it allows the delegates to take away real practical skills, rather than just theoretical knowledge.
One morning. 8:30 am to 12:00 pm in Gauteng and 09:00 to 12:30 in Durban and Cape Town.
Verbal communication:
- Communication defined.
- How often do we get through.
- The communication roadblocks:
- Inadequate vocabulary and language.
- Strong emotions.
- Distractions and noise.
- Verbosity and verbiage.
- Errors in perception.
- Wrong assumptions.
- Selective listening.
- Prejudice.
- Talking instead of listening.
- Listening skills
- The three step formula for improving.
Body language:
- What body language is.
- How to read it.
- How to fake it.
- Cultural differences.
- The reliability of body language.
- Body space and territorial needs.
- Voice tone and their meanings.
- The body language dictionary
Our ability to communicate well with others, affects us at every level. At work, at home and
with the most important people in our lives. This programme examines what prevents us from communicating well, and what can be done to remedy this.
Book NOW, space is limited E-mail: address@hidden
