|
| From: | PTC_Customer_Service |
| Subject: | Re: Letter |
| Date: | Sun, 12 Sep 2004 00:46:04 -0400 |
****************************** ATTENTION ****************************
* Please note the following changes to the format of email messages *
* used to open calls: *
* The CALLCENTER keyword has been replaced by COUNTRY *
* Please provide a valid country code from the list below. *
****************************** ATTENTION ****************************
Parametric Technology Customer Support is unable to process your email
due to the subject of the mail.
Mail messages sent to address@hidden must contain a valid Customer Support
call number or the string "copen" as the subject of the mail.
For existing calls, specify the call number as the subject of the mail.
Call numbers must be in the form C###### (where # is a valid digit [0-9]).
To open a new call via email, specify "copen" as the subject of the mail.
A new call number will be generated and mailed back to you. A Customer
Support Engineer will then contact you regarding your issue.
When opening a new call, the required information must be specified
in the first 20 lines of the email and formatted as follows.
If you would prefer a quicker method for logging a call with PTC Technical
Support, check out our web based Call Logger at:
http://www.ptc.com/support/support.htm and select "Log Calls"
** Note: Due to the wide variety of email clients available, we cannot
** guarantee proper processing of HTML mail. If your email is rejected,
** please be sure that it conforms to the format below, and that your
** email client is set to send the message as plain text.
---------------------------------------------------------------------------
FNAME: First Name (Sender's first name)
LNAME: Last Name (Sender's last name)
COUNTRY: Two letter code (See list below)
PHONE: XXX XXX-XXXX (Valid telephone number not to
exceed 20 characters.)
SCN: XXXXXX (Valid PTC Service Contract Number)
PRODUCT: Product Name (PTC Software Product Name - see
list below)
MODULE: Module Name (PTC Software Module Name - see
list below)
PRIORITY: X (Customer assigned priority; 1-5
1: Extremely critical - work stopped
2: Critical - work severely impacted
3: Urgent - work impacted
4: Important - work not impacted
5: General Information)
DESC_BEGIN: Issue description (Beginning of free form description of
your technical issue or inquiry. The
description begins on the next line
after keyword "DESC_BEGIN:" and ends
before keyword "DESC_END")
DESC_END (End of free form text description)
Example: The body of the email message contains:
FNAME: Joe
LNAME: Customer
COUNTRY: us
PHONE: (207) 555-5555
SCN: 4A12345
PRODUCT: Pro/ENGINEER
MODULE: PLOT
PRIORITY: 4
DESC_BEGIN:
Line widths on plots are not effected by the use of the
table.pnt file. Plotting to an HP Designjet 650C from
a Sun workstation, Wildfire 2.0.
DESC_END
Questions regarding the opening of calls via email may be addressed to the
Customer Service webmasters at
http://www.ptc.com/support/feedback/cs-webmaster.htm
-----------------------------------------------------
Country Codes
Afghanistan: af
Albania: al
Algeria: dz
American Samoa: as
Andorra: ad
Angola: ao
Anguilla: ai
Antigua and Barbuda: ag
Argentina: ar
Armenia: am
Aruba: aw
Australia: au
Austria: at
Azerbaijan: az
Bahamas: bs
Bahrain: bh
Bangladesh: bd
Barbados: bb
Belarus: by
Belgium: be
Belize: bz
Benin: bj
Bermuda: bm
Bhutan: bt
Bolivia: bo
Bosnia and Herzegowina: ba
Botswana: bw
Brazil: br
British Indian Ocean Territory: io
Brunei Darussalam: bn
Bulgaria: bg
Burkina Faso: bf
Burundi: bi
Cambodia: kh
Cameroon: cm
Canada: ca
Cape Verde: cv
Cayman Islands: ky
Central African Republic: cf
Chad: td
Chile: cl
China: cn
Christmas Island: cx
Colombia: co
Comoros: km
Congo: cg
Cook Islands: ck
Costa Rica: cr
Cote D'Ivoire: ci
Croatia (Hrvatska): hr
Cyprus: cy
Czech Republic: cz
Denmark: dk
Djibouti: dj
Dominica: dm
Dominican Republic: do
Ecuador: ec
Egypt: eg
El Salvador: sv
Equatorial Guinea: gq
Eritrea: er
Estonia: ee
Ethiopia: et
Falkland Islands (Malvinas): fk
Fiji: fj
Finland: fi
France: fr
French Guiana: gf
French Polynesia: pf
Gabon: ga
Gambia: gm
Georgia: ge
Germany: de
Ghana: gh
Gibraltar: gi
Greece: gr
Greenland: gl
Grenada: gd
Guadeloupe: gp
Guam: gu
Guatemala: gt
Guinea: gn
Guinea-Bissau: gw
Guyana: gy
Haiti: ht
Honduras: hn
Hong Kong: hk
Hungary: hu
Iceland: is
India: in
Indonesia: id
Ireland: ie
Israel: il
Italy: it
Jamaica: jm
Japan: jp
Jordan: jo
Kazakhstan: kz
Kenya: ke
Kiribati: ki
Korea, Republic Of: kr
Kuwait: kw
Kyrgyzstan: kg
Lao People's Democratic Republic: la
Latvia: lv
Lebanon: lb
Lesotho: ls
Liberia: lr
Liechtenstein: li
Lithuania: lt
Luxembourg: lu
Macau: mo
Macedonia, The Former Yugoslav Republic Of: mk
Madagascar: mg
Malawi: mw
Malaysia: my
Maldives: mv
Mali: ml
Malta: mt
Marshall Islands: mh
Martinique: mq
Mauritania: mr
Mauritius: mu
Mexico: mx
Micronesia, Federated States Of: fm
Moldova, Republic Of: md
Monaco: mc
Mongolia: mn
Montserrat: ms
Morocco: ma
Mozambique: mz
Myanmar: mm
Namibia: na
Nauru: nr
Nepal: np
Netherlands: nl
Netherlands Antilles: an
New Caledonia: nc
New Zealand: nz
Nicaragua: ni
Niger: ne
Nigeria: ng
Niue: nu
Norfolk Island: nf
Northern Mariana Islands: mp
Norway: no
Oman: om
Pakistan: pk
Palau: pw
Panama: pa
Papua New Guinea: pg
Paraguay: py
Peru: pe
Philippines: ph
Pitcairn: pn
Poland: pl
Portugal: pt
Puerto Rico: pr
Qatar: qa
Romania: ro
Russian Federation: ru
Rwanda: rw
Saint Kitts and Nevis: kn
Saint Lucia: lc
Saint Vincent and The Grenadines: vc
Samoa: ws
San Marino: sm
Sao Tome and Principe: st
Saudi Arabia: sa
Senegal: sn
Seychelles: sc
Sierra Leone: sl
Singapore: sg
Slovakia (Slovak Republic): sk
Slovenia: si
Solomon Islands: sb
Somalia: so
South Africa: za
Spain: es
Sri Lanka: lk
Suriname: sr
Swaziland: sz
Sweden: se
Switzerland: ch
Taiwan: tw
Tajikistan: tj
Tanzania, United Republic Of: tz
Thailand: th
Togo: tg
Tokelau: tk
Tonga: to
Trinidad and Tobago: tt
Tunisia: tn
Turkey: tr
Turkmenistan: tm
Turks and Caicos Islands: tc
Tuvalu: tv
Uganda: ug
Ukraine: ua
United Arab Emirates: ae
United Kingdom: gb
United States: us
Uruguay: uy
Uzbekistan: uz
Vanuatu: vu
Vatican City State (Holy See): va
Venezuela: ve
Viet Nam: vn
Virgin Islands (British): vg
Virgin Islands (U.S.): vi
Wallis and Futuna Islands: wf
Western Sahara: eh
Yemen: ye
Zambia: zm
Zimbabwe: zw
-----------------------------------------------------
PTC Product Names
The appropriate PTC product name must be entered in
the PRODUCT field in the email.
Product Name
-------------------
3DPaint
CADDS5 EXPLICIT
CADDS5 PARAMETRIC
CDRS
CE/TOL
DIM3
Division Mockup
Division ProductView
EDAcompare
EDAconduit
Electronic Services
Expert Framework Extension
Expert Moldbase Extension
GPOST
GenCAD
Granite
Harmony
InterComm
InterComm OEM
Medusa
Optegra
Pro/CDM
Pro/COLLABORATE - Project Collaboration
Pro/DESKTOP
Pro/ENGINEER
Pro/INT TOOLKIT
Pro/INTRALINK
Pro/MECHANICA
Pro/PLASTIC Advisor
Progressive Die Extension
Routed Systems Designer
Vericut
Windchill
Windchill Classification and PartSpeak Manager
Windchill CounterPart
Windchill CounterPart / Windchill Data Loader
Windchill Data Loader for Pro/INTRALINK
Windchill DynamicDesignLink
Windchill Enterprise Systems Integration
Windchill Graphics Server
Windchill InfoEngine Adapters
Windchill InfoEngine Server
Windchill PDMLink
Windchill PartsLink
Windchill Production Factor
Windchill ProjectLink
Windchill ProjectLink - Internal Site
Windchill ProjectLink - Sales Demo Site
Windchill Standard Classification
--------------------------------------------------------
PTC Module Names
The appropriate module name must be entered in the
MODULE field in the email. Enter one module name only.
Product: 3DPaint
Module
-------------------
3DPAINT
Application Manager
DOCUMENTATION
INSTALLATION
ONLINE HELP
SW_UPDATE
Product: CADDS5 EXPLICIT
Module
-------------------
AEC
ATT
Analysis
Assemblies
Composite
Database
Dwg Gen
Elect Mech
General
Geometry
Graphics
Manufacture
Menus
Programming
Selection
Topobus
Translation
Product: CADDS5 PARAMETRIC
Module
-------------------
AEC
ATT
Analysis
Assemblies
Database
General
Geometry
Graphics
History
LicenseMgt
Manufacture
Menus
Selection
Topobus
Translation
Product: CDRS
Module
-------------------
Application Manager
DESIGNER
DOCUMENTATION
INSTALLATION
ONLINE HELP
PHOTORENDER
SW_UPDATE
Product: CE/TOL
Module
-------------------
Analysis
Installation
Modeling
Product: DIM3
Module
-------------------
CATALOGS
CONCRETE
CORE
EQUIPMENT
HVAC
IFC
ISOMETRICS
MISC
P and ID
PIPING
PLOTTING
PROGRAMMING
RACEWAY
STEEL
UIF
Product: Division Mockup
Module
-------------------
3DToolbox
Collaboration
Configuration
Documentation
EchoCast (Webfly)
INTERFACE
Installation
Mannekin (MRO)
Mockup
Motion (MRO)
Rendering
Styling (SCO)
Toolkit
Product: Division ProductView
Module
-------------------
Automated Build Checkout
CADDS5 File Sys OA
CADDS5 OA
CATIA V4 File Sys OA
CATIA V4 OA
Client, Application or Thick
Client, Java
Client, Thin
DGN OA
ECAD OA
Eng Data Server
I-DEAS OA
IGES OA
Installation, CAD OA
Installation, Client
Installation, GraphicsServer
Optegra OA
PGL OA
Pro/Desktop OA
Pro/ENGINEER OA
Pro/INTRALINK OA
STL OA
Solidworks OA
Unigraphics File Sys OA
Unigraphics OA
VRML OA
Windchill OA
Product: EDAcompare
Module
-------------------
Cross-highlight
Design access
Report access
Report generation
Report navigation
Product: EDAconduit
Module
-------------------
PCB layout: Cadence Allegro
PCB layout: Cadence OrCad
PCB layout: Mentor Board Station
PCB layout: Mentor Expedition
PCB layout: Mentor PADS
PCB layout: Zuken CR5000
PCB layout: Zuken Visula
PCB schematic: Cadence Concept
PCB schematic: Cadence OrCad
PCB schematic: Mentor DXdesigner
PCB schematic: Mentor Expedition
PCB schematic: Zuken System Designer
Product: Electronic Services
Module
-------------------
Admin - My Support Account
CCP
CS FTP Handler
CS Mail Handler
CS Survey
LM - Configure New Software
LM - Reconfigure Software Licenses
LM - Request Detailed License Reports
LM - Retrieve Existing License Packs
LM - Update Address Information
LM - Update Contact Information
LM - Update Hardware Information
Ordering - Software Update
Ordering - Track Shipments
Other
TS - Log Calls
TS - Search Our Knowledge Base
TS - Subscribe to Knowledge Base Alerts
TS - Track Calls
TS - Track Software Performance Reports
TS - Track Technical Application Notes
WebEX OnCall
Product: Expert Framework Extension
Module
-------------------
Assembly
Detail
Documentation
Installation
LicenseMgt
Report
UI
Product: Expert Moldbase Extension
Module
-------------------
Assembly
Detail
Documentation
Installation
LicenseMgt
Report
UI
Product: GPOST
Module
-------------------
GPOST
Optfile
Run-time
Product: GenCAD
Module
-------------------
GenCAD
Product: Granite
Module
-------------------
COM Binding
Documentation
Functionality
GPI
Journaling
gStudio
Product: Harmony
Module
-------------------
Harmony
Product: InterComm
Module
-------------------
InterComm Access
InterComm Expert
InterComm Viewer
Product: InterComm OEM
Module
-------------------
InterComm: Asset InterTech
InterComm: MatrixOne xCentral
InterComm: Raytheon in-house
InterComm: Temento
InterComm: UGS TeamCenterEDA
PLMconduit: Cadence PCB CWB
PLMconduit: Productivity Engineering
PLMconduit: Raytheon in-house
PLMconduit: UGS EDAconnector
Product: Medusa
Module
-------------------
2D
3D
DOCUMENTATION
INTERFACES
LICENSE
LOCALIZATION
MDB
MECHDES
MEDEA
MEDINFO
MENUS
OTHERS
PID
PLANT
PLOTTING
SMD
SYSTEMS
Product: Optegra
Module
-------------------
EPD CONNECT
VAULT/CLIENT
Product: Pro/CDM
Module
-------------------
CDM
Product: Pro/COLLABORATE - Project Collaboration
Module
-------------------
CAD Managers
Document Management
Documentation
Forum
Installation
Meetings
MyLinks
Pro/COLLABORATE
Project
Project Plan
Reports
Tasks
Team
Visualization
Product: Pro/DESKTOP
Module
-------------------
ANIMATION
API
ASSEMBLY
ATB
CONFIGURATIONS
DATA INTERFACE
DEV ENV
DOCUMENTATION
DRAWING
FEATURES
FILE STORAGE
GRAPHICS
INSTALLATION
INTRALINK
JOURNALING
OLE
PHOTO ALBUM
Pro/COLLOBORATE
SKETCHER
SOLVER
TRAIL FILES
USER INTERFACE
VARIABLES
VBA
xVIEWER
Product: Pro/ENGINEER
Module
-------------------
2D_INTERFACE
3D_INTERFACE
ASSEMBLY
Animation
Application Manager
Behavioral Modeler
CABLE
CAST
COMPOSITE
DELTA
DESIGN_MANAGER
DETAIL
DIAGRAM
DIEFACE
Design Conferencing
Desktop CE Data
Distributed Pro/BATCH
ECAD
Expert Toolmaker
FACET MODELING
FEATURE
FEATURE OPERATIONS
FEMPOST
GLOBAL FUNCTIONS
GPOST
GRAPHICS
HARNESS
Help System
INSTALLATION
INTERCHANGE
J-Link
LAYOUT
LC3
LEGACY
LIBRARY
Languages - X
LicenseMgt
MANUFACTURING
MARKUP
MENU MANAGER
MESH
MOLD
ModelCHECK
NC_CHECK
NC_POST
Navigator
OLE
OLE container
PHOTORENDER
PIPING
PLOT
PRO/ASM PROCESS
PRO/BATCH
PRO/CAT
PRO/CMM
PRO/MFG PROCESS
PRO/REVIEW
PRO/TABLE
PRO/VERIFY
PRO/WELDING
PROGRAM
Pro/E - Pro/I Interaction
Pro/MECHANISM
Pro/MED
Pro/TOOLKIT
Pro/WEB PUBLISH
Pro/Web.Link
ProductView Express
REGRESSION
REPORT
RESTYLE
RETRIEVAL
SCAN_TOOLS
SHEETMETAL
SHEET_FAB
SHEET_MFG
SKETCHER
SLA/RENDER
SURFACE
Style
ThermalModeler
Topobus
UI ELEMENTS
Upward Compatibility
VIEW_ONLY
Vericut
Web Browser
Windchill Foundation integration
Windchill PDMLink integration
Windchill PartsLink integration
Windchill ProjectLink integration
Product: Pro/INT TOOLKIT
Module
-------------------
Configuration
DataServer
Dependency
Example Programs
Installation
Intralink/Misc
OQL
Pro/ADMIN
Pro/COMMONSPACE
Pro/WORKSPACE
Product: Pro/INTRALINK
Module
-------------------
Application Manager
CONVERT
DSMU
DataServer
Documentation
ENGINEER
GRAPHICS
INSTALLATION
INTEGRATE
INTRALINK/MISC
LicenseMgt
Licensing
MEMORY_USE
ONLINE HELP
PRO/ADMIN
PRO/COMMONSPACE
PRO/LOCATE
PRO/PREFERENCES
PRO/WORKSPACE
Performance
Pro/DESKTOP
Pro/E - Pro/I Interaction
ProductView
Replication
Routed Systems Designer
SW_UPDATE
Windchill PartsLink
Product: Pro/MECHANICA
Module
-------------------
Application Manager
Documentation-Mech
Installation-Mech
Interfaces-Mech
Licensing-Mech
Miscellaneous-Mech
Motion
ONLINE HELP
SW_UPDATE
Structure
Thermal
Product: Pro/PLASTIC Advisor
Module
-------------------
Analysis
Core Product
Graphics
Installation
Online Help
Product: Progressive Die Extension
Module
-------------------
Documentation
Installation
LicenseMgt
UI
Product: Routed Systems Designer
Module
-------------------
Documentation
Electrical
Installation
Internationalization
Licensing
Localization
Outline
P&ID
UI_Toolkit
Product: Vericut
Module
-------------------
Vericut
Product: Windchill
Module
-------------------
Administration-Business
Administration-Setup
Administration-System
Administration-Visualization
Business Entities
Classifier
Configuration Mgmt
Content Replication
Customization
Data Load Utilities
Delete
Desktop Integration
Document Manager
Documentation
Dynamic Client Architecture
External File Vaults
Foundation
Import/Export
Installation
InterComm - Visualization
Light Re-Use Manager
Loader Tools
Navigation Administrator
New Hardw/Softw Certification
Optegra Gateway
Oracle
PDM - Project Interaction
PDM Enabler
Performance
Preference Ranking
Pro/INTRALINK Gateway
Product Replication
Re-Use Manager
RosettaNet
STEP
Upgrade
Visualization
Workflow
Workgroup Manager for AutoCAD
Workgroup Manager for Autodesk Inventor
Workgroup Manager for CADDS
Workgroup Manager for CATIA V4
Workgroup Manager for CATIA V5
Workgroup Manager for Cadence
Workgroup Manager for ECAD
Workgroup Manager for I-DEAS
Workgroup Manager for Mentor Graphics
Workgroup Manager for Pro/ENGINEER 2001
Workgroup Manager for Pro/ENGINEER Wildfire
Workgroup Manager for SolidWorks
Workgroup Manager for Unigraphics
Product: Windchill Classification and PartSpeak Manager
Module
-------------------
Windchill Classification and PartSpeak Manager
Product: Windchill CounterPart
Module
-------------------
Attachments
Data
Documentation
General
Import/Export
Installation
Integration
Master Classification
Public Classification
Units
Product: Windchill CounterPart / Windchill Data Loader
Module
-------------------
CounterPart
Product: Windchill Data Loader for Pro/INTRALINK
Module
-------------------
Data Migration
Documentation
File Transfer
Install
Mapping
Misc
Performance
Post Processing
UI
Product: Windchill DynamicDesignLink
Module
-------------------
AE Assignment
Access Control
Auto Numbering
BOM Compare
BOM Viewer
Batch Mode Regeneration
CAD Deliverables
Classification
Configuration Modeler
Current Products
Customizations
Delegate AE
Forum
Import/Export
Installation
Integration
Lifecycle/Workflows
Meetings
Migration
Multiple Products per Project
My Products
My Profile
My Tasks
New Products
Non CAD Deliverables
Notebook
Preview Deliverables
Pro/E Calculation Engine
Product Catalog Manager
ProductView Client
Project Templates
Property Pages
Search
Software Download Page
Spec Compare
Spec Viewer
Specification Editor
Team
UI Look and Feel
Workgroup Manager for Pro/ENGINEER 2001
Product: Windchill Enterprise Systems Integration
Module
-------------------
ESI Middleware
ESI Services
Integration
SAP
Product: Windchill Graphics Server
Module
-------------------
CADDS5 File Sys OA
CADDS5 OA
CATIA V4 File Sys OA
CATIA V4 OA
Client, Application or Thick
Client, Java
Client, Thin
ECAD OA
Eng Data Server
I-DEAS OA
INSTALLATION
Integration
LicenseMgt
Optegra OA
Pro/Desktop OA
Pro/ENGINEER OA
Pro/INTRALINK OA
Pro/PDM OA
SW_UPDATE
Solidworks OA
Unigraphics File Sys OA
Unigraphics OA
Windchill OA
Product: Windchill InfoEngine Adapters
Module
-------------------
Custom Adapter
DOORS
EBAI
EDA/SQL
IWAY
JADK
JDBC
JNDI
Metaphase
Miscellaneous
Windchill
Product: Windchill InfoEngine Server
Module
-------------------
LDAP Directory
Server
Product: Windchill PDMLink
Module
-------------------
Administration-Home Utilities
Administration-System
Advanced Search
Change Management
Classification and Reuse
Client Infrastructure
Content Replication
Customization
Data Load Utilities
Delete
Desktop Integration
Documentation
Dynamic Client Architecture
Exchange Administration
External File Vaults
Forums
Foundation
Home
Import/Export
Index Search
Installation
InterComm - Visualization
Meetings
Move
Network Configuration and Security
Optegra Gateway
Organization Administration
PDM - Project Interaction
Part Management
Performance
Pro/INTRALINK Gateway
Product Information Manager
Repository/Product
Search
Teams
Upgrade
Visualization
Workflow
Workgroup Manager for AutoCAD
Workgroup Manager for Autodesk Inventor
Workgroup Manager for CADDS
Workgroup Manager for CATIA V4
Workgroup Manager for CATIA V5
Workgroup Manager for Cadence
Workgroup Manager for ECAD
Workgroup Manager for I-DEAS
Workgroup Manager for Mentor Graphics
Workgroup Manager for Pro/ENGINEER 2001
Workgroup Manager for Pro/ENGINEER Wildfire
Workgroup Manager for SolidWorks
Workgroup Manager for Unigraphics
Product: Windchill PartsLink
Module
-------------------
Installation
Integration
Interactive Product Catalog
Model Server Option
Network Configuration and Security
Performance Tuning
RosettaNet PIP2A9 Support
UDDI Registry Support
Upgrade/Migration
Visualization
Product: Windchill Production Factor
Module
-------------------
BaanERP
OracleMfg
RTP/ERB Server
SAP
Product: Windchill ProjectLink
Module
-------------------
Administration-Business
Administration-Home Utilities
Administration-System
Advanced Search
Assignments
CAD Managers
Content Replication
Customization
Data Load Utilities
Delete
Desktop Integration
Document Management
Documentation
Dynamic Client Architecture
Exchange Administration
External File Vaults
Forum
Foundation
Home
Index Search
Installation
InterComm - Visualization
Meetings
Network Configuration and Security
Organization Administration
PDM - Project Interaction
Part Management
Performance
Project
Project Plan
Reports
Search
Team
Upgrade/Migration
Utilities
Visualization
Workgroup Manager for AutoCAD
Workgroup Manager for CADDS
Workgroup Manager for CATIA V4
Workgroup Manager for CATIA V5
Workgroup Manager for Cadence
Workgroup Manager for ECAD
Workgroup Manager for I-DEAS
Workgroup Manager for Mentor Graphics
Workgroup Manager for Pro/ENGINEER 2001
Workgroup Manager for Pro/ENGINEER Wildfire
Workgroup Manager for SolidWorks
Workgroup Manager for Unigraphics
Product: Windchill ProjectLink - Internal Site
Module
-------------------
CAD Managers
Document Management
Documentation
Forum
Installation
Meetings
MyLinks
Product Structure Management
Project
Project Plan
Reports
Tasks
Team
Visualization
Product: Windchill ProjectLink - Sales Demo Site
Module
-------------------
CAD Managers
Document Management
Documentation
Forum
Installation
Meetings
MyLinks
Project
Project Plan
Project Structure Management
Reports
Tasks
Team
Visualization
Product: Windchill Standard Classification
Module
-------------------
Standard Classification
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