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[help-owner]

This pre-recorded message is being sent in response to your recent
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Your message has been received at <address@hidden> and will be answered 
as soon as possible.  We will make every attempt to respond within two 
business days.  If necessary, we will refer your question to other areas 
within OIT, in which case the response time may be somewhat longer.  

Support available by e-mail is more limited than that available in person
or over the telephone.  If your need is urgent or extensive, you may wish
to visit us in room 232 North Building or call us directly at 684-2200.
If you do visit or call, please let us know that you've sent e-mail as well.

For self help, we recommend that you explore the following web sites. If
you have problems finding what you need, try OIT's search engine at
http://www.oit.duke.edu/oit/search.html

  OIT's Computer Documentation Index -- How-to guides and OIT publications
  http://www.oit.duke.edu/docs/

  DUNK (a knowledge database) -- Short reference documents
  http://www.dunk.duke.edu

  OIT Help Desk Online
  http://www.oit.duke.edu/helpdesk/

  OIT Computers Page
  http://www.oit.duke.edu/oit/computer.html

  OIT Home Page -- for links to telephone, television, and other OIT services
  http://www.oit.duke.edu/


Duke University
Office of Information Technology