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Integration features highly within the new version of the popular feature rich ERP software package de Facto - including: |
email your telephone number for de Facto to call you |
Fully Integrated Customer Relationship Management (CRM)
Web Enabled Application
Business to Business E-Commerce
XML based commerce
E-mail, Web and Fax configuration and logging
TAPI Interface for CTI
de Facto Software believe that the bulk of their clients are always likely to be in the Business to Business marketplace.
Therefore, the opportunities offered by E-Commerce are mainly in the areas of improved customer service by making product information, order status and product availability available on line.
de Facto has inbuilt functionality to be able to drive web sites in real-time directly, which includes the ability to control and handle graphic files, PDF files, etc.
E-Mail Integration
This plays an important role within today’s business environment and de Facto recognises this by ensuring that the ability to e-mail data is only ever a click of the mouse away.
de Facto Software also acknowledge that one potential problem created by E-Mail is that islands of knowledge and data can begin to form, with the users only solution to start copying all mail to all of their colleagues.
de Facto's automated E-Mail logging as part of its Customer and Vendor Relationship Management software provides an elegant solution to one of today’s largest problems.
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The Customer and Vendor Relationship Management functionality is delivered as a fully (and truly) integrated aspect, rather than a third party product tacked on in addition. At the heart of this are a combined diary, task and event logging system. This is combined with a company focussed contact management system. |
The major benefits of the de Facto solution is it's integrated nature. Events can be linked to customers, suppliers, products and jobs as well as any type of primary transaction such as sales and purchase orders.
Features are provided for:
Contact management
Contact browsers
Contact reporting
Diary management
Event logging
Event types and History
Event filters
Recurring and Group Events
Direct access to additional information
Linked Actions
Task assignment and tracking
Resources used
Subject, Notes and embedded documents
Prospecting/Sales & Marketing
de Facto Software Limited, The Rutherford Centre, 8 Dunlop Road, Ipswich, Suffolk, IP2 0UG 01473 417200 www.defactosoftware.com
part of the IP-Alliance
